[Free Participation] Zero Customer Harassment is a "Corporate Survival Risk" - People Leave Companies That Don't Protect Employees - Practical Measures You Can't Get Away With by Saying "I Didn't Know" Will Be Publicly Available for Free (Osaka Prefecture Federation of Social Insurance Labor Consultants)

The Osaka Prefecture Federation of Social Insurance Labor Consultants (Osaka City, Kita Ward / Chairman: Muneaki Onishi) will hold a free public lecture, "Prevention and Countermeasures Against Customer Harassment," on September 5, 2026 (Sat).

Regarding the Event

Customer harassment is no longer just a problem for the front lines.

If left unaddressed, it leads to a chain of resignations, difficulty in hiring, and damage to corporate image – a serious risk that directly impacts management.

This lecture will explain countermeasures that can be used immediately on-site and mechanisms for prevention with real-life examples. It will provide practical knowledge for becoming a "company that can protect its employees."

The lecturer is Satomi Kuwano, a certified social insurance labor consultant who has supported numerous corporate responses.

You can learn know-how directly applicable to practice.

Event Details

Venue

Kokumin Kaikan Muto Kinen Hall "Main Hall" *Simultaneous online streaming (2-1-2 Otemae, Chuo-ku, Osaka City, Osaka)

6-minute walk from the East Exit of Keihan Railway "Tenmabashi" Station / 3-minute walk from Exit 3 of Osaka Metro Tanimachi Line "Tenmabashi" Station

Date and Time

September 5, 2026 (Sat) 2:00 PM - 4:00 PM (Reception opens 1:30 PM)

Participation Fee

Free (Advance registration required)

Lecturer Introduction

Certified Social Insurance Labor Consultant

Satomi Kuwano (Affiliated with the Osaka Prefecture Federation of Social Insurance Labor Consultants)

BHR Promotion Social Insurance Labor Consultant

Active in a wide range of consulting and training lectures in human resources management and labor law, primarily for small and medium-sized enterprises. Passed the Social Insurance Labor Consultant exam in 1995. Opened her practice in 1996 and has since continued to provide support tailored to companies' labor issues. She also engages in employment management guidance for companies throughout Osaka Prefecture under the "21st Century Workforce Development Foundation," covering laws such as the Equal Employment Opportunity Law and the Child Care and Family Care Leave Act. Furthermore, she has worked for many years as a specialist lecturer and consultant for the prevention of sexual harassment and power harassment, conducting numerous corporate training sessions. Currently, with the motto "Bridging companies and people," she conducts over 100 training sessions annually for private companies and local governments on themes such as harassment prevention, human rights issues, communication, and workplace revitalization.

Lecture Overview

In recent years, with the spread of social media, labor shortages, and a stressful society, customer harassment has become an issue that companies cannot overlook. Verbal abuse, intimidating demands, prolonged detentions, and threats on social media have serious impacts on employees' mental and physical health, leading to resignations, service degradation, and reduced productivity. This lecture will provide an easy-to-understand learning experience covering everything from basic knowledge of customer harassment and how to distinguish it from legitimate complaints, to appropriate on-site responses and preventive measures for organizations to protect their employees.

Furthermore, it will address communication methods for ourselves to avoid becoming "perpetrators" in our daily lives, and communication that values both the other person and ourselves. Please join us as the first step towards creating an environment where people can work and use services with peace of mind.

How to Participate

Please apply from the link below.

In-Person Participation Application Button

Click here for in-person participation (Capacity: 140 people)

ZOOM Webinar Application Button

Click here for ZOOM webinar participation (Capacity: 1000 people)

*After registration, an automatic reply email will be sent. For those attending in person, this will serve as your participation ticket. For Zoom participants, it will contain the invitation URL and other necessary information for viewing the Zoom session on the day. Please keep it safe until the event.

Contact Information

Osaka Prefecture Federation of Social Insurance Labor Consultants, Secretariat TEL: 06-4800-81888188