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SurgeCraft Launches 'TuneAIBot,' a Multi-Channel Customer Support AI with Governance Features

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 12, 2026 1:00 AM ・ Updated Jun 14, 2026 6:08 AM ・ 2 min read ・ Source: PR TIMES

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SurgeCraft 推出 AI 客服平台「TuneAIBot」，整合 LINE、郵件及社群等多頻道諮詢，強調 AI 治理與人工審核機制，能有效降低生成式 AI 誤答風險並提升 70% 效率。

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000001.000182955.html Distributor: PR TIMES
Published: May 12, 2026

SurgeCraft has released 'TuneAIBot,' a customer support AI platform that unifies inquiries from LINE, email, and SNS. Unlike traditional bots focused solely on automation, TuneAIBot features an 'AI Governance' design that identifies responses requiring human intervention. By scoring AI-generated drafts based on accuracy and safety, the system directs low-confidence answers to manual review. It supports English and Japanese and offers industry-specific models, achieving up to 70% automation in customer inquiries.

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Source: PR TIMES
Category: New Product
Products / services: TuneAIBot

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Announced　May 12, 2026 1:00 AM — Distributor PR TIMES
Collected　May 11, 2026 4:32 PM
AI structured & analyzed　May 16, 2026 3:09 AM
Desk-reviewed & published　May 12, 2026 1:00 AM

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PR TIMES: https://prtimes.jp/main/html/rd/p/000000001.000182955.html

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May 12, 2026

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Washin AI News Desk“SurgeCraft Launches 'TuneAIBot,' a Multi-Channel Customer Support AI with Governance Features”AI News by Washin Village（和心村）, May 12, 2026. https://aeo.idaeo.ai/ai/%E6%9C%89%E9%99%90%E4%BC%9A%E7%A4%BE%E3%82%B5%E3%83%BC%E3%82%B8%E3%82%AF%E3%83%A9%E3%83%95%E3%83%88/en/news/2026-05-11-launch-of-ai-governance-designed-custome

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