Tohoku Electric Power Company and Home Serve Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President and CEO: Yasuhiro Tokunaga) will begin accepting applications from July 15, 2026, for expanded plans under their flat-rate repair service for electrical and plumbing systems, 'Tohoku Electric Power's Sumai Anshin Support' (hereinafter 'the service').

The service has been available since 2021 and currently exceeds 145,000 contracts, receiving widespread acclaim from customers in the six Tohoku prefectures and Niigata Prefecture. Amid this success, customer feedback has included requests such as 'We want more affordable pricing plans' and 'We'd like options that match our home's condition.'

In response to these voices, the companies are enhancing the 'plumbing repair service' component of the service by introducing a new 'Light Plan'—offering essential repairs at a reduced cost—while also expanding the coverage of the existing 'Economy Plan' without raising prices, enabling customers to choose the plan that best fits their needs.

Customers currently subscribed to existing plans will be notified sequentially regarding options to modify their contracts.

*Total number of contracts across all 'Tohoku Electric Power's Sumai Anshin Support' plans as of June 30, 2026.

[Overview of Service Updates (All prices include tax)]

For detailed information on service contents, coverage, exclusions, and other terms, please refer to the 'Service Terms and Conditions' on the website below.

Website: https://sumai.tohoku-epco.co.jp/ (to be updated on July 15)

[Tohoku Electric Power's Sumai Anshin Support Customer Center]

TEL: 0120-1049-11 (9:00–18:00, excluding weekends, holidays, year-end and New Year)

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(Attachment) Details on the Plumbing Repair Service Plan Updates

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  • Source: PR TIMES
  • Category: New Product