[GAINA Automation RPA] New Version Released to Fully Automate Complex Car Insurance Quoting and Renewal Processes

I.F. Create Co., Ltd. (Headquarters: Tachikawa, Tokyo; CEO: Shinichi Ogawa) is pleased to announce the release of a new version of its insurance agency-specific RPA tool, "GAINA Automation RPA," now supporting automobile insurance operations.

This release covers the four major non-life insurance companies in Japan: Tokio Marine & Nichido, Mitsui Sumitomo Insurance, Aioi Nissay Dowa Insurance, and Sompo Japan. By automating everything from the creation of comparative quotes—essential for the "comparative recommendation sales" required by the Financial Services Agency—to maturity renewal procedures, the tool supports improved business quality and overwhelming efficiency.

### Background and Challenges: Stricter Compliance and Increased Workload Insurance agencies are required to operate with a customer-centric focus in accordance with laws and regulations. Particularly in automobile insurance, importance is placed on the "comparative recommendation sales" process, where agents must understand customer intentions and present quotes from other companies alongside the recommended products. However, manually creating identical quotes across multiple insurers' systems is labor-intensive and a source of human error and response delays.

### Features of GAINA Automation RPA for Automobile Insurance GAINA Automation RPA is a specialized tool developed to address these industry-specific challenges.

1. Automatic Creation of "Comparative Recommendation Quotes" It automates the creation and output of quotes under equivalent conditions across multiple companies for both new and renewal business. This contributes to a recruitment system that complies with regulations by preventing omissions.

2. Support for 4 Major Insurers, Covering Renewal and Entry Already compatible with Tokio Marine, Mitsui Sumitomo, Aioi Nissay Dowa, and Sompo Japan. Beyond quoting, it automates the full process: capturing contract data via gateways, creating renewal application forms, and completing contract entry in just two actions.

3. Reduction of Up to 2,400 Hours Annually According to company estimates, RPA implementation can save approximately 80 hours per task per year, totaling 2,000 to 2,400 hours annually. This time can be redirected to customer support and after-sales follow-up.

### Main Functions - New Quote Creation: Automatically generate comparative quotes under the same conditions. - Renewal Application Creation: Automatically read contract data and generate application forms. - Comparative Quote at Maturity: Create quotes for switching to other companies based on renewal information.

### Impact on Sales Operations Salespeople can enter information into a form via smartphone or tablet while in the field. The RPA then generates quotes in the background immediately, eliminating office paperwork and enabling speedy, on-site proposals.