Ascend Co., Ltd. Launches Official SNS for "RecACE plus" to Prevent Telephone "Black Boxification" and Protect Employees from Customer Harassment

Ascend Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato), which promotes DX in telephone response using AI, has launched official X (formerly Twitter) and official Facebook accounts for "RecACE plus," a call recording and AI transcription summary service. This service provides end-to-end solutions, from recording call content and high-precision transcription using a state-of-the-art AI engine, to automatic summarization of conversations, extraction of important information, and immediate notification to relevant parties.

Background of Establishment: Resolving the "Black Boxification" of Telephone Operations and Corporate Defense

A challenge many companies face is the "black boxification" of telephone responses. This opacity, where content is invisible to anyone other than the person in charge, not only leads to "he said, she said" disputes with customers but also acts as a barrier to protecting employees from escalating customer harassment (kasuhara).

On these accounts, we will share tips on securing evidence through call recording, risk management techniques utilizing the latest AI transcription and summarization technology, and dramatically streamlining reporting tasks.

Three Values Provided by "RecACE plus"

・ Call Recording: "Corporate Defense" through evidence protection and strengthened compliance

・ AI Transcription: Rapid "Information Visualization" using a state-of-the-art AI engine

・ AI Summarization: "DX Promotion" by structuring vast call data and automating reporting tasks

Official Account Overview

・ Official X (formerly Twitter):https://x.com/RecACE_plus

・ Official Facebook:https://www.facebook.com/RecACEplus

About "RecACE plus"

RecACE plus is an AI-powered call recording service for Hikari Denwa developed and provided by Ascend Co., Ltd. In addition to AI transcription and summarization functions, it offers search, cloud storage of recorded data, confirmation from PCs and smartphones, call classification tagging, and notification functions, providing integrated support for recording, sharing, and utilizing telephone responses.

It has been adopted by a wide range of industries, including local governments, medical institutions, retail, real estate, and logistics, and has earned high trust in visualizing telephone operations and improving productivity.

A key feature is that it can be introduced without changing existing phone numbers, allowing for use with minimal operational burden.

RecACE plus Service Site:https://lp.rec-ace.com/

About Ascend Co., Ltd.

・ Location: Meiho Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

・ Representative: Hiroshi Sato, Representative Director

・ Business Activities: Development and provision of AI systems related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, and election situation research business

・ Company Website: https://www.ascend-corp.co.jp/

Contact for this matter

For inquiries regarding this matter, please use the following link: https://www.ascend-corp.co.jp/contact/