Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls

Ascend Inc. (Headquarters: Shinjuku-ku, Tokyo; CEO: Hiroshi Sato) announces that the cumulative number of outbound calls made through the 'Predictive Call' feature—offered as an optional function of its cloud-based CTI/CRM system for call centers, 'Omni Contact'—has surpassed 20 million.

Predictive Call is a function that automatically dials calls based on agent availability, minimizing idle time and improving the productivity of outbound calling operations. Ascend Inc. began offering this feature in 2024.

Since its launch, the company has continuously improved the software and reviewed server configurations to support higher call volumes while ensuring stable operations. As a result, the system now supports a stable 2,000-channel operation environment, enabling the cumulative call count to exceed 20 million.

In addition to enhancing stability, the company has expanded features to meet real-world operational needs. These include a scheduled dialing function that automatically starts calls at specified times, a follow-up dialing function that sequentially processes multiple call lists, and an automatic dialing ratio adjustment function that continuously monitors and adjusts the dialing rate to maintain a target abandoned call rate.

These features help reduce the workload of operations staff and enable more efficient outbound calling.

Ascend Inc. will continue developing features that enhance corporate outbound calling efficiency and further increase the value of 'Omni Contact'.

About 'Omni Contact'

'Omni Contact' is a cloud-based CTI/CRM system for call centers developed by Ascend Inc. It provides a comprehensive suite of features essential for call center operations—including customer data management, inbound/outbound call control, call recording, and reporting analytics—supporting efficiency improvements for both inbound and outbound operations. The system also includes productivity-enhancing functions such as Predictive Call, and AI-powered features like call transcription, summarization, and response quality evaluation, contributing to advanced sales activities and customer service.

URL: Cloud phone-integrated CRM system 'OmniContact' |

Company Overview

Company Name: Ascend Inc. Representative: CEO Hiroshi Sato Headquarters: Meihou Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo Founded: December 12, 2003

URL: https://www.ascend-corp.co.jp/

Business Activities: Development of AI systems related to voice and telephony, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA systems, call center setup support, and election trend research

Inquiries

For inquiries regarding this announcement, please visit:

https://www.ascend-corp.co.jp/contact/