Ascend Inc. Launches "RecACE plus for Mobile" to Support Corporate Mobile Call Management

Ascend Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato) announced on July 7, 2026, the launch of its corporate mobile call management service, "RecACE plus for Mobile."

"RecACE plus for Mobile" is a service that comprehensively supports the automatic recording, transcription, AI summarization, classification/tagging, notification, and memo sharing of business calls made on mobile phones while out of the office, on the move, at client sites, or working from home. While fixed-line calls may be managed, mobile calls often become individualized per representative, making it difficult for the company to record, share, and verify them. This service aims to resolve the "black box" nature of such business calls and support operations that leave a company-managed record.

Background of Service Launch

Corporate phone support is no longer confined to fixed-line phones. Business calls now extend beyond the office, including responses from sales representatives while out, callbacks from store staff, customer interactions during visits, receiving calls while traveling, and mobile usage during remote work.

However, compared to fixed-line phones, mobile calls have tended to fall outside of company management, leading to challenges such as difficulty in recording call content, delayed sharing with relevant parties, and difficulty for supervisors and management departments to grasp the status of responses. The absence of records and delays in information sharing can impact the quality of subsequent responses, even for important inquiries, handover cases, or complaint handling.

Ascend Inc. has been supporting the recording, sharing, and utilization of phone operations through its call recording service "RecACE plus." Leveraging this expertise, the company has now extended its support to business calls made on mobile phones, launching "RecACE plus for Mobile" to help establish a system where call content can be accurately recorded and confirmed/shared by the necessary people at the necessary times in a mobile environment.

Service URL: RecACE plus for Mobile | Turn your on-the-go calls into company records.

Service Features

RecACE plus for Mobile, from the service page

1. Automatically records mobile calls, leaving a company-managed record

Automatically records business calls made on mobile phones, including while out of the office or on the move. Call content can be retained as a record for later confirmation, independent of the individual's memory or personal notes.

2. Automatically transcribes recorded calls

Recorded calls are automatically converted to text. Content can be confirmed without listening to the entire audio, leading to increased efficiency in confirmation tasks and handovers.

3. AI summarization aids in grasping key points

AI organizes the key points of even long calls. It helps in understanding important matters while reducing the burden of review, making call records easier to utilize in practical work.

4. Easy organization with AI classification and tagging

Calls are classified and tagged with categories such as "Inquiry," "Complaint," or "Reservation" based on their content. This facilitates the organization, review, and sharing of call history, aiding in the visualization of response details.

5. Notification and memo functions prevent individual-only handling

Important calls can be tracked via notifications, and memos can be added to each call record. This makes it easier to share key points and handover items with relevant parties, preventing mobile calls from being handled solely by individuals.

6. Accessible via both smartphone app and web browser

Recorded content can be confirmed and played back from both a smartphone app and a web browser. This is designed for ease of use by both field staff and managers.

7. Integrated utilization from recording to transcription, summarization, and sharing

"RecACE plus for Mobile" is designed not just as a mobile recording service, but as a service that can be utilized integrally for recording, visualization, transcription, summarization, and sharing. It facilitates the establishment of a mobile call management system and is easy to implement and operate.

Intended Use Cases

"RecACE plus for Mobile" is expected to be utilized in the following business scenarios:

When sales representatives need to accurately record the content of calls received while out of the office.

When store staff need to share the details of callback responses.

When call content during visits or while traveling needs to be handed over to supervisors or the team before returning to the office.

When the company wants to grasp call status, including mobile responses during remote work.

When mobile calls that cannot be captured by fixed-line phones need to be recorded and shared as part of company management.

Relationship with "RecACE plus"

"RecACE plus for Mobile" is a service that extends the features and functions of Ascend Inc.'s "RecACE plus" to business calls made on mobile phones.

While "RecACE plus" has supported the utilization of recorded fixed-line calls through transcription, summarization, classification, search, and sharing, "RecACE plus for Mobile" focuses on mobile calls made outside the office that cannot be captured by fixed-line phones, supporting the creation of company-managed records and the visualization of call responses.

To avoid confusion with existing services, it will be positioned clearly as a service specialized for mobile calls.

Service Overview

Product Name: RecACE plus for Mobile

Launch Date: July 7, 2026

Service URL: https://lp.rec-ace.com/mobile.html

Key Features: Automatic recording of all calls, transcription, AI summarization, AI classification/tagging, notification function, memo function

Access Methods: Smartphone app, web browser

Supported Carriers: NTT Docomo, au (as of July 7, 2026)

Requirements: Requires specific contracts related to communication carriers and call recording functionality.

Company Overview

Ascend Inc.

Location: Meihou Bldg. 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Representative: Hiroshi Sato, Representative Director

Business Activities: Development of AI systems related to voice and telephony, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, support for call center construction, election polling business.

Company HP: https://www.ascend-corp.co.jp/

Inquiries Regarding This Matter

For inquiries regarding this matter, please contact us via the following:

Ascend Inc.

https://www.ascend-corp.co.jp/contact/