【Know Before You Implement: The Core of AI Agent Operations】 How to Build a System Where AI Operates According to Rules Like an Excellent Employee

As AI agents are increasingly considered for implementation in areas like corporate customer service, many leaders tend to focus on the functional aspects of 'what AI can do.'

However, the success of AI agent operations is not solely dependent on the AI model itself. Just as excellent employees understand customers and operate autonomously according to internal rules, an 'architectural blueprint' that correctly connects AI with 'internal data' and 'business rules (business logic/workflows)' is essential.

Details and registration for the seminar here

IPROS Inc. will host a special lecture by Kenta Miyaura, Senior Manager of Product Marketing at Salesforce Japan, at 'IPROS AI 2026 Summer' on Thursday, July 30, 2026.

Drawing on over 100 speaking engagements related to AI agents in the past two years, this lecture will thoroughly explain the essentials of AI utilization for customer touchpoints, revealing the system design that correctly links CRM, data, business logic, and workflows, and teaching cutting-edge AI application methods that go beyond 'what AI can do' to transform businesses and improve customer satisfaction.

Seminar Overview

The Core of AI Agent Operations: What You Need to Know Before Implementation

◆Lecturer: Kenta Miyaura

Senior Manager, Product Marketing, Salesforce Japan

◆Date & Time: Thursday, July 30, 2026, 10:10 AM - 10:40 AM

◆Venue: Ariake GYM-EX (Gymex), Venue B

【Seminar Details Page】https://ex.ipros.jp/expo/iprosai/seminar/d2-b-1/

Lecturer Profile

Kenta Miyaura

Product Marketing Manager driving the market launch of customer service application suites including Agentforce Service in Japan.

Has delivered over 100 presentations related to AI agents in the past two years, sharing insights on AI utilization for customer touchpoints.

Key Highlights of This Lecture

◆The 'Architectural Blueprint' That Determines the Success of AI Agent Operations

Explains the concept of a system that correctly connects AI with CRM, data, business logic, and workflows, just as excellent employees adhere to internal rules.

◆Practical Knowledge Based on Over 100 Speaking Engagements on Customer Touchpoints

The lecturer, who has spoken at numerous AI agent events over the last two years, will reveal the essentials of AI utilization for customer touchpoints.

◆Business Transformation and Cutting-Edge Applications Beyond 'What Can Be Done'

Provides concrete pathways for transforming businesses and improving customer satisfaction, going beyond mere tool implementation.

Recommended For:

Those considering the implementation of AI agents but struggling with creating specific operational mechanisms for success.

Those who want to learn about the latest case studies for AI utilization in customer touchpoints and business transformation.

Those facing challenges in how to integrate their company's data, CRM, business logic, and workflows with AI.

Personnel and managers in DX promotion departments, AI promotion departments, and those driving business transformation.

About 'IPROS AI 2026 Summer'

This is a large-scale event that collectively refers to the '1st AI/DX Management Issues Resolution Expo' and the '2nd AI/DX Sales & Marketing Expo,' under the theme 'Find AI You Can Use Tomorrow.'

The venue will feature numerous latest solutions for corporate problem-solving, including AI agents, generative AI, sales DX, operational efficiency, and data utilization.

Furthermore, numerous specialized seminars by leading industry experts and companies will be held, offering a wide range of learning opportunities from the latest AI utilization trends to practical case studies.

Event Outline

Exhibition Name

<IPROS AI 2026 Summer>

1st AI/DX Management Issues Resolution Expo

2nd AI/DX Sales & Marketing Expo

Special Feature: Physical AI/Robot Zone

Co-located Events

Seminars by industry-leading speakers, case study seminars by exhibitors

Dates

July 29 (Wed) - July 31 (Fri), 2026

Participation Method

Pre-registration required (Participation fee: Free)

Venue

Ariake GYM-EX (Gymex) (2 stations from Tokyo Big Sight Station)

Address

1-10-1 Ariake, Koto-ku, Tokyo

Organizer

IPROS Inc.

Exhibiting Products

- AI/DX Management Issues Resolution Expo

Management AI, Budget/Actual Management Tools, Business Process Analysis/BPR Support, BI Tools, Recruitment Matching/Screening, Financial Analysis, DX Promotion Implementation Support, etc.

- AI/DX Sales & Marketing Expo

SFA/CRM, MA, Sales Enablement, Business Card Management Tools, Meeting Minutes Creation AI, Online Business Meeting Tools, Personalized Marketing, Conversational AI, etc.

- Physical AI/Robot Zone

Robot Systems, Autonomous Mobile & Transport, Image Recognition/Sensing, System Integration/Services, Collaborative/Safety Control, Digital Twin, etc.

Seminar Co-organizers

AICX Association

Women AI Initiative Japan

Japan Marketing Association

Official Website

https://ex.ipros.jp/expo/iprosai/

Company Profile

Company Name: IPROS Inc.

Representative: Mitsuyuki Sato, President and Representative Director

Location: Shiodome Building 21F, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022

URL: https://marketing.ipros.jp/company/