24/7 Automation of Prospect, Customer, and Staff Support: AI Chatbot 'CloudChat.jp' Certified as Eligible IT Tool for SME Digitalization and AI Subsidy

Cloud Service Inc. (Head Office: Machida City, Tokyo) is pleased to announce that its AI chatbot system, 'CloudChat.jp' (https://www.cloud-chat.jp/), has been officially registered as an eligible IT tool for the 'Digitalization and AI Introduction Subsidy 2026 (SME Digitalization and AI Introduction Support Project)'. This certification allows eligible small and medium-sized enterprises (SMEs) and small businesses to receive subsidies of up to two-thirds (under 1.5 million yen) of their introduction and operational costs, making it possible to adopt and utilize the service at a lower cost.

Since its launch in March 2026, 'CloudChat.jp' has been deployed as an AI chatbot system that automates and streamlines customer and staff support on websites. With this IT tool registration, the cost barrier has been significantly lowered, strongly promoting digital transformation and AI utilization for many businesses.

Development Background of 'CloudChat.jp' and Problems It Solves

Currently, many businesses face serious challenges due to labor shortages and rising personnel costs for handling inquiries. Furthermore, delays in responding to inquiries from websites that occur during non-business hours, such as nights and holidays, directly lead to the loss of important business opportunities.

'CloudChat.jp' was developed to solve these issues in a one-stop manner. By establishing a 24/7 automated response system, it not only prevents the loss of prospective customers by not making them wait, even on nights and holidays, but also automates business questions and application responses from staff working in shifts. Even for businesses with small teams, it reduces the workload of back-office and customer support operations while maintaining a high level of response quality for both customers and staff. It simultaneously achieves cost reduction, improved customer satisfaction, and increased internal operational efficiency.

Key Features of the Multifunctional and Flexible 'CloudChat.jp'

- Optimizes Customer Flow on Websites: Automates and streamlines various customer service phases on websites, from approaching new prospects to answering frequently asked questions (FAQs) for existing customers.

- Natural AI Chat Support through ChatGPT Integration: Integrates with the latest generative AI (ChatGPT) to enable natural and flexible conversations that understand the user's intent, going beyond traditional canned responses.

- Hybrid Operation (AI/FAQ/Scenario-based x Live Chat): Not only provides automated responses through FAQ chatbots and pre-set scenario-based chats, but also allows for a smooth transition to 'human chat (live chat)' for complex individual cases.

- AI Learning with RAG: Retrieval-Augmented Generation and vector databases allow the AI to learn from the company's website content, enhancing the AI's reliability and stability.

- AI Insight Function: The AI analyzes chat conversation history with users to summarize inquiry content, grasp question trends, and extract important inquiries. Based on the analysis results, it visualizes customer interests and can be used to improve inquiry response quality and operational efficiency.

Service Fees

Three pricing plans are available to suit the scale of your business. Additionally, an introductory campaign for the Light and Standard plans will be held in conjunction with the 'Digitalization and AI Introduction Subsidy 2026', which offers up to two-thirds in cost support.

【Plan List】

- Start Plan: Initial Fee \10,000 / Monthly Fee \10,000 Features: AI Chat + Live Chat + FAQ Answering + Inquiry Function

- Light Plan (Subsidy Eligible): Initial Fee \30,000 / Monthly Fee \30,000 Features: AI Chat + Live Chat + FAQ Answering + Inquiry Function (Scenario-based AI embedded) + ChatGPT Support

- Standard Plan (Subsidy Eligible): Initial Fee \50,000 / Monthly Fee \50,000 Features: AI Chat + Live Chat + FAQ Answering + Inquiry Function + ChatGPT Support + Scenario-based

【Optional Information】

We also offer reliable support options that can be flexibly chosen according to your unique operational structure.

- Introduction Support (Initial): Supports a smooth setup, including initial FAQ construction, scenario design, and installation/integration with your company's website.

- Operation and Maintenance (Monthly): Provides flexible support for daily operational monitoring and setting changes.

*Regarding the latest pricing for each option, as we are currently in the process of IT tool registration application, it will be announced on the service site once finalized. Please feel free to contact us.

Future Development

Cloud Service Inc. aims to significantly lower the cost barrier for AI adoption for many SMEs and small businesses through proposals utilizing this subsidy. In the future, 'CloudChat.jp' will further offer industry-specific learning models and enhance automation functions for back-office operations (internal staff support), comprehensively supporting corporate DX.

Subsidy Application and IT Tool Registration Overview

By utilizing this subsidy program, you can receive up to two-thirds of the subsidy for initial costs and monthly usage fees for a certain period. Our dedicated staff will support businesses with the application procedures.

Eligible IT Tool: CloudChat.jp

Subsidy Name: Digitalization and AI Introduction Subsidy 2026 (SME Digitalization and AI Introduction Support Project)

Subsidy Rate: Up to 2/3 of eligible expenses (under 1.5 million yen)

Service Site: https://www.cloud-chat.jp/

Application Acceptance Start: Sequential acceptance and consultation start from July 2, 2026.

Company Overview

Company Name: Cloud Service Inc. (https://www.cloudservice.co.jp/)

Location: 1-13-1 Haramachida, Machida City, Tokyo

Representative: Masayuki T sukuda, Representative Director

Business Activities: Website production and operation, online store production and operation, application and cloud service development and operation, portal site business, advertising and marketing business, mail order business.

Contact Information for Inquiries

Cloud Service Inc.

Inquiry Form: https://www.cloud-chat.jp/contact/

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