Crosslink Co., Ltd. (Headquarters: Minato-ku, Tokyo; President & Representative Director: Atsuko Yano) is pleased to announce that the cumulative number of medical records created by its all-in-one electronic medical record system 'Kartte' for osteopathic clinics, acupuncture clinics, and beauty salons has exceeded 1 million.

'Kartte' integrates scattered operations such as reservations, medical questionnaires, medical records, cash register, and payment into one system. Feedback from actual user stores includes comments like 'The man-hours for medical record management and entry work have been reduced by about 50%,' dramatically reducing administrative workload.

By allocating the 'white space' created to actual treatment and hospitality, it updates the purpose of visits from 'pain treatment' to 'daily maintenance.' Many adopting clinics have already improved patient LTV (Lifetime Value), and the company will continue to promote DX as the next-generation standard in the industry.

'Kartte' service detail site: https://kartte.jp/

Background of Exceeding 1 Million: Why are managers choosing 'Kartte' now? The creation of 1 million medical records is proof that 1 million 'high-quality communications' have been generated between clinics nationwide and their patients. Going forward, 'Kartte' plans to strengthen functions for more advanced analysis of clinic management conditions and expand CRM functions to further solidify connections with patients, based on this usage record.

'Kartte' will lead the future where osteopathic and acupuncture clinics shine as 'prevention and maintenance hubs' in their communities.

Three Management Impacts Brought by 'Kartte'

1. Create 'White Space' on the Front Lines and Enable Focus on Core Tasks By centrally managing everything from reservations to payments, transfer work between multiple tools and search time are eliminated. Many actual user stores report 'We were able to reduce man-hours for putting away and filling out medical records by about 50%,' significantly cutting staff overtime. This creates 'white space' for time with patients and skill improvement.

2. Transform Information from 'Points' to 'Lines': Eliminate Organizational Dependency Through Centralized Management By integrating reservations, medical questionnaires, medical records, cash register, and payments into one system, patient data from 'before visit to payment' is connected as a single line. Sharing and handing over patient information among staff becomes smooth, eliminating variation in service due to individual staff members. Past treatment history and sales status are managed centrally in real time, allowing accurate grasp of management status and leading to next actions.

3. Overwhelming CX Improvement and Establishment of Maintenance Culture through 'Medical Record Sharing' The biggest feature is the ability to share medical records with patients' own smartphones. Patients can check changes in their body and treatment effects anytime on their phone, improving health literacy. This shifts from spot usage of 'going because it hurts' to a new motivation for regular maintenance visits, increasing repeat rates (maximizing LTV).

Future Outlook: Toward Regional Health Infrastructure Based on 1 Million Records The creation of 1 million medical records is proof that 1 million 'high-quality communications' have been generated between clinics nationwide and their patients. Going forward, 'Kartte' plans to strengthen functions for more advanced analysis of clinic management conditions and expand CRM functions to further solidify connections with patients, based on this usage record.

'Kartte' will lead the future where osteopathic and acupuncture clinics shine as 'prevention and maintenance hubs' in their communities.

Comment from President Atsuko Yano

'I wanted to change the current situation where fragmentation of information exhausts practitioners in the field. Kartte was born from that strong desire. This number of 1 million is the crystallization of practitioners nationwide sincerely facing their patients every day. Going forward, we will continue our challenge to not just be a tool for operational efficiency, but to deepen the bond between practitioners and patients and establish a new culture of 'maintenance' in Japan.'

'Kartte' Free Demo and Document Request For clinic directors and managers facing challenges in operational efficiency, LTV improvement, and repeat rate improvement, we offer online free demos and detailed service materials. Service details and document request: https://kartte.jp/

Company Profile

Company name: Crosslink Co., Ltd. Location: Minato-ku, Tokyo Representative: Atsuko Yano, President and Representative Director Established: September 2010 Business: In-house SaaS development, job site operation Corporate site: https://crossrink.co.jp/ 'Kartte' official site: https://kartte.jp/

[Contact for this matter] Crosslink Co., Ltd. E-mail: [email protected]

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