RESERVA, a Reservation System for Veterinary Clinics, Launches 'Self-Service Booking Modification' Feature

Control Technology Inc. has added the 'Self-Service Booking Modification' feature to RESERVA, its reservation system designed for veterinary clinics. This new functionality enables pet owners to modify their own appointment dates and times, reducing the need for phone calls or emails to the clinic for changes. As a result, staff workloads related to rescheduling consultations, follow-up visits, vaccinations, and health checkups are significantly reduced, enabling smoother reallocation of appointment slots.

Details of the 'Self-Service Booking Modification' Feature

Background of the Feature Release

Veterinary clinics often face last-minute appointment changes due to pet owners’ work schedules, family circumstances, or sudden changes in their pets’ health. When clinics rely solely on phone calls or in-person requests to check availability and reschedule appointments, the administrative burden on reception staff increases substantially.

To help alleviate this operational strain, Control Technology Inc. has introduced this new feature to RESERVA, aiming to reduce the workload on veterinary clinic staff.

Key Benefits of the Feature

(1) Reduced Workload for Appointment Changes

Pet owners can now modify their appointment times and details independently, minimizing the need for clinics to handle change requests via phone or email.

(2) Enhanced Security with Non-Member Authentication

The system includes an authentication process for booking verification and modification, even for non-registered users, helping prevent unauthorized or accidental changes and reducing the risk of scheduling errors.

RESERVA Resources

▼ Official Website: https://vetclinic.reserva.be/

▼ Feature List: https://vetclinic.reserva.be/function/

▼ Pricing Plans: https://vetclinic.reserva.be/price/

※ The 'Self-Service Booking Modification' feature is available with the Suite Plan.

Control Technology Inc. will continue to enhance RESERVA, supporting the digitalization of appointment booking, patient management, and front-desk operations for veterinary clinics, and striving to create a more convenient reservation environment for both clinics and pet owners.

[Company Overview]

Company Name: Control Technology Inc.

Established: August 2013

Representative: Shuichi Tanimoto

Head Office: 5F, Shinagawa Intercity Tower B, 2-15-2 Konan, Minato-ku, Tokyo 108-6105, Japan

Business Activities: Development and operation of the cloud-based reservation system 'RESERVA' and industry-specific reservation solutions

Corporate Website: https://tech.controlgroup.jp

Certifications Held: ISMS (ISO/IEC 27001:2022), ISMS Cloud Security (ISO/IEC 27017:2015)