RESERVA Booking System Introduces Automated Post-Service Survey Distribution

Control Technology Inc. has added a 'Post-Service Survey Function' to its reservation system RESERVA. This feature enables automated distribution of surveys to customers after service use, collecting feedback on satisfaction, impressions, and improvement suggestions. It can be utilized by hotels, beauty salons, event venues, and other businesses requiring post-visit feedback, helping reduce the operational burden associated with sending surveys and reviewing responses.

Details of the Post-Service Survey Function

Background of the Feature Release

For salons, clinics, schools, various facilities, and municipal service counters, it is important to understand evaluations and opinions from actual service users to review service offerings and improve hospitality quality. However, manually contacting users individually to collect feedback involves significant effort in selecting recipients and sending communications, and may result in missed responses or delayed follow-ups.

To address these challenges, we have added the 'Post-Service Survey Function' to RESERVA. By enabling survey distribution based on reservation history, we support continuous feedback collection while reducing staff workload.

Key Benefits of This Release

(1) Reduced Burden of Survey Distribution Surveys can be automatically sent alongside post-visit thank-you messages. Using RESERVA Email, businesses can also target specific customers based on criteria such as customer attributes, services used, and visit frequency. This reduces the need for staff to manually send emails while enabling continuous collection of immediate feedback on satisfaction and experience.

(2) Flexible Question Design Based on Purpose The system supports various response formats including single-answer, multiple-answer, dropdown, and free-text input, making it suitable for measuring satisfaction and gathering improvement suggestions. Conditional branching is also supported, allowing follow-up questions to change based on previous answers.

(3) Independent Configuration of NPS® and Review Features Previously, NPS® and review functions were only available as a combined package. Now, businesses can choose to enable NPS® only, reviews only, or both, depending on their operational needs.

Main Use Cases

- After stays at hotels, inns, or vacation rentals

- After treatments at beauty salons or nail salons

- After events, seminars, or exhibitions

- After visits to veterinary clinics or pet grooming salons

- After consultations at medical or dental clinics

- After lessons at schools or hobby classes

- After using fitness gyms or yoga studios

- After leaving rental meeting rooms or event spaces

- After financial institution consultations or advisory sessions

- After municipal counter services or community consultation events

RESERVA Links ▼ Official Website: https://reserva.be/ ▼ Feature List: https://lp.reserva.be/function/ ▼ Pricing Plans: https://biz.reserva.be/price/ ※ The 'Post-Service Survey Function' is available on the Enterprise plan and above.

Control Technology Inc. will continue to support digital transformation in reservation processing, visitor management, and front-desk operations through the RESERVA system, striving to create convenient and user-friendly reservation environments for both businesses and customers.