Robots or Foreigners? Francesco Bellissimo Discusses the Future of Japanese Hospitality

Cooking specialist Francesco Bellissimo hosted an event in Omotesando to address Japan's labor shortage in the hospitality sector. He proposed a hybrid model where AI and robots handle efficiency while human staff, including highly skilled foreigners, provide the luxury values of empathy and cultural depth. He emphasized that as robots become the economic standard, human-centric service will evolve into a high-value luxury experience.