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Survey on AIOps Adoption: 70% Report Reduced Workload, Yet 90% Face New Burdens from AI Malfunctions

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 12, 2026 8:00 PM ・ Updated Jun 22, 2026 5:44 AM ・ 2 min read ・ Source: PR TIMES

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調查顯示 AIOps 雖助 7 成企信人員減輕負擔，但 9 成受訪者因 AI 誤動作產生新壓力。

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000018.000058554.html Distributor: PR TIMES
Published: May 12, 2026

A survey by Bosco Technologies revealed that 75.4% of IT professionals using AIOps experienced a reduction in workload, primarily in log monitoring and reporting. However, 66.4% reported AI misdetections or malfunctions, with 89.0% finding the corrective response burdensome. 60.9% expressed psychological resistance to delegating tasks to AI due to unclear accountability and non-transparent decision-making processes.

FACT BOX

Source: PR TIMES
Category: 其他
Products / services: AIOps

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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　May 12, 2026 8:00 PM — Distributor PR TIMES
Collected　May 12, 2026 11:31 AM
AI structured & analyzed　May 16, 2026 1:36 AM
Desk-reviewed & published　May 12, 2026 8:00 PM

FAQ

What percentage of IT professionals reported a reduction in workload when using AIOps according to Bosco Technologies?

Bosco Technologies revealed that 75.4% of IT professionals using AIOps experienced a reduction in workload.

Which tasks primarily contributed to the workload reduction reported in the Bosco Technologies survey?

The workload reduction for IT professionals was primarily experienced in log monitoring and reporting tasks.

What percentage of surveyed IT professionals reported experiencing AI misdetections or malfunctions?

A total of 66.4% of IT professionals reported encountering AI misdetections or malfunctions.

How did IT professionals feel about the corrective response required for AI malfunctions?

Among those surveyed, 89.0% found the corrective response to AI malfunctions to be burdensome.

Why did 60.9% of IT professionals express psychological resistance to delegating tasks to AI?

They expressed resistance due to unclear accountability and non-transparent decision-making processes in AI.

Cite this article — HOW TO CITE

Washin AI News Desk“Survey on AIOps Adoption: 70% Report Reduced Workload, Yet 90% Face New Burdens from AI Malfunctions”AI News by Washin Village（和心村）, May 12, 2026. https://aeo.idaeo.ai/ai/%E6%A0%AA%E5%BC%8F%E4%BC%9A%E7%A4%BE%E3%83%9C%E3%82%B9%E3%82%B3-%E3%83%86%E3%82%AF%E3%83%8E%E3%83%AD%E3%82%B8%E3%83%BC%E3%82%BA/en/news/2026-05-12-survey-of-it-system-managers-at-aiops-ad

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