TakeEats Launches 'Multilingual Support' to Capture Inbound Customer Orders

Lamp Inc., provider of the takeout reservation and management SaaS 'TakeEats' for restaurants and sweet shops, is launching 'Multilingual Support' for its ordering sites. With this feature, store owners can register menu information in Japanese as usual and create AI-generated translations with a single click from the management screen. The ordering site automatically detects the user's device language and switches to the corresponding language, making it easier for inbound customers to understand product details and place orders, thereby reducing opportunity loss. This feature is available at no extra cost to stores subscribed to 'TakeEats.' With the recovery of tourism demand, inbound customer opportunities at restaurants and for takeout are increasing. Ordering sites that are not multilingual are causing lost sales that could have been captured. Therefore, we developed this multilingual support as a mechanism that does not rely on individual staff responses, provides a flow for customers to understand products before ordering, and does not increase the preparation burden for stores. At the time of pickup, customers can enter nicknames in the alphabet, reducing communication bottlenecks.