Roots Inc. to Release Space-Saving Tablet Check-in System "VIENTO" on July 6, 2026

Roots Inc. (Headquarters: Nagoya City, Aichi Prefecture, Representative Director: Shinya Ishida) has released its space-saving tablet check-in system, "VIENTO (Viento)", on July 6, 2026.

VIENTO is a tablet check-in system designed for front desk operations in hotels and inns, featuring a space-saving installation. Its key features include a compact design that minimizes installation space, broad system compatibility, and customizability to suit facility-specific operations. This product was developed in response to the ongoing challenges in the accommodation industry, such as labor shortages, multilingual support needs, and the concentration of work during check-in hours.

Image of the VIENTO tablet check-in unit

To the VIENTO site

Development Background

In the accommodation industry, balancing labor reduction in front desk operations with high-quality customer service is a critical theme. Specifically, congestion during check-in hours, multilingual guidance for international visitors, and variations in staff responses can increase the burden on on-site operations.

On the other hand, when introducing automatic check-in equipment, installation space, compatibility with existing systems, and the ability to accommodate operational differences at each facility are considered key decision factors for adoption. VIENTO is an automatic check-in system designed with space-saving, broad system integration, and customization as its core principles, taking these on-site conditions into account.

Flexible Design UI

Key Features of VIENTO

1. Space-Saving and Cost-Effective

VIENTO employs a desktop design that allows for space-saving installation. Compared to large, freestanding units, it is easier to install on existing front desk counters, making it a viable option for facilities with space constraints.

2. Wide Compatibility with PMS and Subsystems

It supports not only specific PMS but also foreign PMS. It also supports card key and payment integration, making it easy to introduce while utilizing existing systems.

3. Customization According to Facility Operations

The necessary guidance and confirmation items during check-in vary by facility. VIENTO allows for the design of screens and items according to operational flow, enabling operations tailored to each hotel's customer journey and brand policy.

4. Upselling Functionality

Within the check-in process, it includes a function to propose services such as breakfast or room upgrades on screen. This feature facilitates the creation of upselling opportunities within the check-in flow, which were traditionally often handled verbally.

*May not be available depending on your PMS.

Effects of Introduction

The use of VIENTO is expected to improve the efficiency of hotel front desk operations. According to the documentation, the estimated handling time per group is reduced from approximately 8 minutes to about 3 minutes, which can also lead to a review of staff workload distribution.

Furthermore, by automating multilingual support, standardizing upselling proposals, and enabling a mix of self-service and staff assistance, check-in operations can be designed not just as a simple reception process but as part of the overall guest experience. This allows front desk staff to dedicate more time to hospitality tasks such as customer service and guidance, potentially leading to increased satisfaction, improved reviews, and increased repeat business.

Company Profile

Company Name: Roots Inc. Representative: Shinya Ishida, Representative Director Location: 3F, Arc Shirokikouen Building, 2-2-23 Sakae, Naka-ku, Nagoya City, Aichi Prefecture, 460-0008 Established: April 6, 2005 Capital: 10,000,000 yen URL: https://www.roots.gr.jp

VIENTO is a new product in the front desk DX domain, developed by Roots Inc. based on its track record in development and operational know-how in IT solutions for accommodation facilities. Roots has previously offered the in-room tablet "crotta," the in-room smart TV "crottaTV," and "crotta smartphone" which utilizes guest smartphones, aiming to improve operational efficiency and guest satisfaction for accommodation facilities through the digitalization of in-room information provision and communication. VIENTO is positioned as a product that extends this expertise from the in-room domain to check-in operations.

Other Services Offered

As IT solutions for accommodation facilities, we offer the in-room tablet "crotta," the in-room smart TV "crottaTV," and "crotta smartphone" which utilizes guest smartphones. These services are provided to improve guest satisfaction and operational efficiency through the digitalization of in-room information provision and communication, and as a replacement for internal telephones.

In-room information service crotta series

In-room tablet crotta

URL: https://crotta.jp/tablet/

In-room smart TV crottaTV

URL: https://crotta.jp/tv/

In-room smartphone crotta smartphone

URL: https://crotta.jp/smartphone/

Octoplexer is an interface system that connects PMS and various subsystems in accommodation facilities. Through integration with PBX, card keys, POS, TVs/tablets, and room control devices, it is a system that aims to improve the efficiency of front desk operations, cleaning operations, and room management.

Multi-interface system Octoplexer

Multi-interface system Octoplexer URL: https://octoplexer.jp/

Contact for Inquiries Regarding This Matter

Roots Inc. Contact: Ando TEL: 052-212-6973 URL: https://www.roots.gr.jp