KintoreMEMO, Used by Over 300,000 People Monthly, Releases Next-Day Survey Feature to Support Personal Gyms' Client Retention Rates

Challenges for Personal Gyms and Release Overview

Personal gyms face the challenge of difficulty in grasping clients' muscle pain, fatigue, and perceived exertion the day after training, with information often scattered across LINE messages or verbal confirmations.

KintoreMEMO for Professional, a service for personal gyms from KintoreMEMO (used by over 300,000 people monthly), has released a "Next-Day Survey Feature." This feature automatically sends a survey to clients the day after their training session, allowing for visualization of satisfaction levels, muscle pain, perceived exertion, and more.

This feature makes it easier for trainers to understand their clients' condition the following day, enabling adjustments to future guidance, deeper client understanding, and smoother handover between trainers. It supports the creation of a follow-up system for personal gym operations as a mechanism to improve client retention rates.

*Based on app usage data as of the end of June 2026.

What the Next-Day Survey Feature Can Do

The Next-Day Survey Feature automatically sends a survey request email to clients the day after their personal training session.

Clients can respond from their smartphones regarding their satisfaction with the previous training session, its intensity, muscle pain, desired load for the next session, requests for the next session, and free comments. Their responses are displayed on the client's top page in the management screen and can be reviewed for each training date.

As answered content is accumulated as history, it can also be utilized for communication based on the client's previous condition and past trends.

Use Cases

For example, if a client experiences significant muscle pain the next day, the load or number of exercises for the next session can be adjusted. If responses consistently indicate that the load was insufficient, a gradual increase in intensity can be considered.

Furthermore, by understanding requests in advance such as "I want you to look at my form more closely" or "I'd like advice on diet," trainers can prepare for and address these during the next session.

By recording clients' conditions and requests, an environment is created that facilitates smooth handover when the assigned trainer changes or when multiple trainers are involved.

Demo Information at SPORTEC 2026

KintoreMEMO Inc. is scheduled to exhibit at "SPORTEC 2026," to be held from July 8 (Wed) to 10 (Fri), 2026.

At the venue, you can discuss KintoreMEMO for Professional and the newly released Next-Day Survey Feature while viewing actual screens. Personal gyms, trainers, and fitness business operators considering adoption are welcome to visit and inquire.

Representative's Comment

In personal training, we believe that not only the content of the session on the day but also how the client feels the next day is extremely important.

However, this information tends to be scattered across LINE messages or verbal confirmations, which can be time-consuming for trainers to consistently track.

With the new Next-Day Survey Feature, we have made it possible to naturally gather client feedback and retain it in a format that is easy to apply to future guidance. We hope it will be utilized as a feature to deepen client understanding and create a better training experience.

Service Description

KintoreMEMO for Professional is a training management service for personal gyms and trainers. It supports operational efficiency and improved customer experience by managing training history, medical charts, body composition, comments, and reports for each client.

Businesses interested in adopting the service can inquire via the form below:

https://forpro.kintorememo.jp/contact/?from=pt260601

Company Profile

Company Name: KintoreMEMO Inc. Location: Shibuya-ku, Tokyo Representative: Kazuki Yoshiya, Representative Director Business Activities: Development and operation of training management services Inquiries regarding this matter: [email protected]