First Japan-Based Insurance Compliance Consulting Service Launched Specifically for New and Used Car Dealerships

Overview of the Service Launch Motor Forward Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Takahiro Shiramizu) will launch 'Dealer Agent Guard' (DAG) on June 1, 2026. This service provides hands-on consultancy to assist car dealerships, used car retailers, and auto repair shops in maintaining and increasing revenue from their non-life insurance business.

Background of the Release In response to the drastic changes in the status of vehicle retailers and repair shops as insurance agencies—sparked by the 2023 scandal involving a major used car dealer—the company's consultants will serve as advisors to these businesses.

Currently, insurance agencies, including car dealerships, are required by the Financial Services Agency (FSA) and insurance companies to maintain a level of compliance and business quality equivalent to that of financial institutions. However, it is not easy for car dealerships to abruptly shift from their traditional methods to such high standards while managing their core automotive businesses.

Key Support Areas The company will provide guidance and hands-on support for developing the systems required by the FSA and insurers, including: - Development of internal regulations, onsite documents, and recruitment rules - Confirmation of policyholder intentions - Prohibition of excessive provision of benefits - Prohibition of conflicts of interest - Management of self-specified contracts - Development of internal insurance education systems - Complaint handling and management - Personal information management - Comparative recommendation policies - Internal audit systems

Insurance agency business is an important source of revenue for dealers and used car retailers. The company's consultants will work within the dealerships' insurance departments, providing onsite guidance to transform the entire company into a genuine insurance agency.

*Note: This consulting service is not intended to take over what dealerships should do themselves or to maintain the distorted relationships between dealers and insurance companies. It is a consultative, hands-on service aimed at helping dealerships elevate themselves to the 'ideal state' required by the Financial Services Agency and insurers.*