AccordX Releases 'Seikyu Dekirukun for Clinic,' a New Service for Medical Institutions Following the Institutionalization of Insurance Medical Cancellation Fees

AccordX (Headquarters: Minato-ku, Tokyo; CEO: Kazuo Yasui) announces the launch of its new service, 'Seikyu Dekirukun for Clinic,' effective today, in response to the Ministry of Health, Labour and Welfare (MHLW) notification 'Ho-i-hatsu 0327 No. 7' (effective June 1, 2026).

With the concept of 'implementing systems in medical practice to reduce last-minute cancellations,' the service provides an all-in-one solution ranging from assisting with the notification requirements for 'appointment-based consultations'—a type of selected medical care—to billing, collection, and patient inquiry management.

Collecting cancellation fees under this notification requires reporting to the regional welfare bureau as a 'selected medical care' service. Since only a limited number of medical institutions will be able to collect fees immediately upon the effective date, AccordX provides end-to-end support from this initial reporting process through operational implementation.

Additionally, the company has simultaneously released a detailed guide on the policy and operational requirements: 'Collection of Appointment Cancellation Fees in Insurance Medical Practice: A Complete Guide to Ho-i-hatsu 0327 No. 7.'

1. Background: Institutionalization of Insurance Medical Cancellation Fees (Effective June 1, 2026)

On March 27, 2026, the MHLW issued notification 'Ho-i-hatsu 0327 No. 7,' establishing a new regulation for cancellation fees within the handling of 'services not directly related to medical benefits' in insurance medical practice. This marks the first official guidance provided regarding the collection of last-minute cancellation fees in the insurance medical sector.

2. Structure of the System: Prerequisites and Requirements

Based on the notification and related regulations, collecting insurance medical cancellation fees requires meeting the fundamental prerequisite of filing a notification, followed by fulfilling three layers of requirements regarding procedure and pricing.

3. Value Provided by 'Seikyu Dekirukun for Clinic'

- VALUE 01: Support for Regulatory Reporting: Providing design guides, examples, and document templates to ensure medical institutions can file the necessary reports independently. - VALUE 02: Reliable Billing and Initial Patient Support: Leveraging infrastructure from the hospitality and beauty sectors to ensure continuous billing and collection, while handling initial inquiries from patients on behalf of clinics. - VALUE 03: Operational Setup Package: Supporting the optimization of the four required procedures (in-clinic notices, website posting, consent forms, and receipts).