We have established a purchasing funnel model for baby clothes e-commerce operators that combines Instagram operations, User-Generated Content (UGC) utilization, mom influencer strategies, and e-commerce consulting.

As a result, e-commerce sales targeting the parenting generation achieved a 250% increase compared to the previous year.

This initiative is an integrated e-commerce model that visualizes "empathy," "peace of mind," and "real-world usability" on social media, tailored specifically to the unique purchasing behaviors of the parenting generation.

1. Background: Changes in Purchasing Behavior in Baby Clothes E-Commerce

The target baby clothes e-commerce site faced the following challenges:

- Running an Instagram account but struggling to link it to purchases - Product pages alone failing to convey the feel of the material and sizing - Difficulty in gaining the trust of the mom demographic - Experiencing traffic to the e-commerce site but having a low Conversion Rate (CVR) - Difficulty in differentiating from competing brands

To address these issues, BOTANICO implemented a routing design: "Empathy on SNS -> Peace of mind through UGC -> Purchase on E-commerce."

2. Strategy Overview: Instagram x UGC x Mom Influencers x EC Consulting

In this project, rather than simple SNS management, we designed marketing based on the decision-making processes of the parenting generation.

### 1. Instagram Operations

- Broadcasting wear images and seasonal outfit coordination - Producing Reels that evoke parenting scenes - Designing posts to show "lifestyle" rather than standalone products - Improving the routing from the profile to the e-commerce site

Creating the feeling of "I want my child to wear these clothes."

### 2. UGC (User-Generated Content) Utilization

- Utilizing posts of outfits by actual buyers - Real review posts from moms - Visualizing sizing and material feel - Visualizing real usability on social media

Eliminating the question of "How is it really?"

### 3. Mom Influencer Strategies

- Appointing micro-influencers strong in the parenting and childcare domains - Deploying scenes of actual wear and daily posts - Constructing natural word-of-mouth routing that suppresses the feeling of advertisements - Forming empathy by leveraging the relationship of trust with followers

Delivering "reality from a mom's perspective."

### 4. E-Commerce Consulting

- Improving product pages - Optimizing size and material descriptions - Improving routing for gift demand - Optimizing the routing from Instagram to purchase - Implementing CVR improvement measures

Lowering the "hurdle to purchase."

3. Results: Achieved 250% YoY Sales Growth

After implementing these measures, the following results were achieved:

- E-commerce Sales: 250% YoY - Increased traffic via Instagram - Increased number of UGC posts - Improved product page circulation rate - Expanded awareness via mom influencers

In particular, the routing of "Discovering on Instagram," "Feeling reassured by mom influencer posts," "Confirming with UGC," and "Purchasing on e-commerce" functioned effectively, leading to improved conversion rates.

4. Exceptionality: Integrated Design for Parenting Generation's Unique Purchasing Behavior

The feature of this initiative lies in integrating Instagram, UGC, mom influencers, and e-commerce routing into a single entity.

In baby clothes e-commerce, purchasing is heavily influenced not just by price, but by:

- Peace of mind - Usage image - Evaluations from other moms - Real-world usability

By designing the purchasing funnel around "empathy" and "peace of mind," BOTANICO realized a 250% year-over-year sales increase.

5. Conclusion: "Empathy Routing" Changes Sales in Baby Clothes E-Commerce

Through this initiative, BOTANICO established an integrated model that stretches e-commerce sales for the parenting generation to 250% by combining:

- Instagram (Awareness and Worldview) - UGC (Peace of mind) - Mom Influencers (Empathy) - E-commerce Consulting (Purchasing funnel)

Moving forward, we will expand this model to:

- Baby goods - Kids apparel - D2C for moms - Parenting-related e-commerce.

FACT BOX

  • Source: PR TIMES
  • Category: News
  • Organizations: BOTANICO