We have established a purchasing funnel model for baby clothes e-commerce operators that combines Instagram operations, User-Generated Content (UGC) utilization, mom influencer strategies, and e-commerce consulting.
As a result, e-commerce sales targeting the parenting generation achieved a 250% increase compared to the previous year.
This initiative is an integrated e-commerce model that visualizes "empathy," "peace of mind," and "real-world usability" on social media, tailored specifically to the unique purchasing behaviors of the parenting generation.
1. Background: Changes in Purchasing Behavior in Baby Clothes E-Commerce
The target baby clothes e-commerce site faced the following challenges:
- Running an Instagram account but struggling to link it to purchases - Product pages alone failing to convey the feel of the material and sizing - Difficulty in gaining the trust of the mom demographic - Experiencing traffic to the e-commerce site but having a low Conversion Rate (CVR) - Difficulty in differentiating from competing brands
To address these issues, BOTANICO implemented a routing design: "Empathy on SNS -> Peace of mind through UGC -> Purchase on E-commerce."
2. Strategy Overview: Instagram x UGC x Mom Influencers x EC Consulting
In this project, rather than simple SNS management, we designed marketing based on the decision-making processes of the parenting generation.
### 1. Instagram Operations
- Broadcasting wear images and seasonal outfit coordination - Producing Reels that evoke parenting scenes - Designing posts to show "lifestyle" rather than standalone products - Improving the routing from the profile to the e-commerce site
Creating the feeling of "I want my child to wear these clothes."
### 2. UGC (User-Generated Content) Utilization
- Utilizing posts of outfits by actual buyers - Real review posts from moms - Visualizing sizing and material feel - Visualizing real usability on social media
Eliminating the question of "How is it really?"
### 3. Mom Influencer Strategies
- Appointing micro-influencers strong in the parenting and childcare domains - Deploying scenes of actual wear and daily posts - Constructing natural word-of-mouth routing that suppresses the feeling of advertisements - Forming empathy by leveraging the relationship of trust with followers
Delivering "reality from a mom's perspective."
### 4. E-Commerce Consulting
- Improving product pages - Optimizing size and material descriptions - Improving routing for gift demand - Optimizing the routing from Instagram to purchase - Implementing CVR improvement measures
Lowering the "hurdle to purchase."
3. Results: Achieved 250% YoY Sales Growth
After implementing these measures, the following results were achieved:
- E-commerce Sales: 250% YoY - Increased traffic via Instagram - Increased number of UGC posts - Improved product page circulation rate - Expanded awareness via mom influencers
In particular, the routing of "Discovering on Instagram," "Feeling reassured by mom influencer posts," "Confirming with UGC," and "Purchasing on e-commerce" functioned effectively, leading to improved conversion rates.
4. Exceptionality: Integrated Design for Parenting Generation's Unique Purchasing Behavior
The feature of this initiative lies in integrating Instagram, UGC, mom influencers, and e-commerce routing into a single entity.
In baby clothes e-commerce, purchasing is heavily influenced not just by price, but by:
- Peace of mind - Usage image - Evaluations from other moms - Real-world usability
By designing the purchasing funnel around "empathy" and "peace of mind," BOTANICO realized a 250% year-over-year sales increase.
5. Conclusion: "Empathy Routing" Changes Sales in Baby Clothes E-Commerce
Through this initiative, BOTANICO established an integrated model that stretches e-commerce sales for the parenting generation to 250% by combining:
- Instagram (Awareness and Worldview) - UGC (Peace of mind) - Mom Influencers (Empathy) - E-commerce Consulting (Purchasing funnel)
Moving forward, we will expand this model to:
- Baby goods - Kids apparel - D2C for moms - Parenting-related e-commerce.
FACT BOX
- Source: PR TIMES
- Category: News
- Organizations: BOTANICO