[Event Report] ecbeing FORUM 2026 Held

ecbeing Co., Ltd. (Headquarters: Shibuya, Tokyo; President: Masaya Hayashi) held 'ecbeing FORUM 2026' on Friday, May 22, 2026, at Bellesalle Tokyo Nihonbashi. The forum, themed 'The Future of E-Business: Smarter and More Human-Centric,' introduced a wide range of topics including environmental changes in e-commerce, AI utilization, BtoC/BtoB e-commerce, omnichannel strategies, data marketing, and UGC marketing. In an era where AI-driven customer service, personalized recommendations, and data-driven marketing define the quality of customer experience, the event highlighted key themes for e-commerce operators and the future of next-generation e-commerce. The event was a great success, with sessions nearly fully booked by attendees from e-commerce operators, retailers, and manufacturers. The forum included 12 sessions covering topics such as the latest trends in global e-commerce, BtoB DX, and CRM utilization via AI agents. President Masaya Hayashi delivered a keynote titled 'The Future of ecbeing,' emphasizing the creation of customer experiences that grow even in the AI era and the importance of comprehensive support systems. ecbeing remains committed to contributing to corporate growth as a partner that supports not only platform provision but also customer experience improvement and sales expansion.