Kanagawa Labor Center Introduces "HRbase"

The labor specialist AI agent "HRbase," provided by HRbase Inc. (Headquarters: Chuo-ku, Osaka; Representative Director: Hiromichi Mita), has been introduced at the Kanagawa Labor Center (Location: Yokohama City, Kanagawa Prefecture), an external organization of the Kanagawa Prefectural Government's Department of Industrial Labor.

Industry Challenges Surrounding Labor Consultation Sites

According to the Ministry of Health, Labour and Welfare's "Enforcement Status of the Individual Labor Dispute Resolution System for Fiscal Year 2024" (published in June 2025), the total number of national labor consultations exceeded 1.2 million for the fifth consecutive year, remaining at a high level. Consultation topics such as harassment, dismissals, foreign workers, and mental health are becoming more diverse and complex each year. Requests for advice and guidance increased by 5.9% year-on-year, and applications for mediation increased by 4.9% year-on-year, indicating a rising trend in complex dispute cases.

Meanwhile, the decline in the working-age population due to the aging population and declining birthrate is also affecting public institutions, leading to a severe shortage of personnel at consultation desks. Amidst increasing and persistently high consultation numbers, the structural challenge for labor consultation organizations as a whole is to continue responding to increasingly sophisticated and complex consultations with limited staff.

In this context, administrative bodies across the country are required to implement initiatives to effectively train their limited personnel and maintain and improve their organizational response capabilities, taking into account future population decline.

Background of Introduction at Kanagawa Labor Center

The Kanagawa Labor Center is an administrative organization that handles a wide range of consultations, from individual issues to labor-management disputes, primarily responding to inquiries from workers and employers.

Kanagawa Prefecture is facing a population decline, and as the working population is expected to decrease for the prefecture's administration in the future, effectively and efficiently training limited personnel has become an important issue. Accordingly, the active utilization of digital technology is being promoted to enhance the organization's operational capabilities and provide high-quality services to prefectural residents.

HRbase, a labor specialist AI agent, was selected for its ability to keep up with the latest labor laws and social security systems, its high accuracy in providing answers utilizing the Kanagawa Labor Center's manual materials, and its compliance with the strict security standards required of administrative organizations, for use in developing a training environment for staff.

Comment from Kanagawa Labor Center

We have introduced HRbase with the aim of improving personnel training and operational capabilities to respond to the changing social environment surrounding Kanagawa. Through this, we aim to enhance the expertise of our staff and further improve the quality of services provided to prefectural residents.

Value Provided by HRbase

The introduction of HRbase enables accurate answers based on the latest labor laws and social security systems, and speeds up legal research. It creates an environment where each staff member can efficiently acquire specialized knowledge, enhances the overall operational capabilities of the organization, and supports the establishment of a system that can sustainably provide high-quality services to prefectural residents even with a limited workforce.

About Kanagawa Labor Center

The Kanagawa Labor Center is an external organization of the Kanagawa Prefectural Government's Department of Industrial Labor, located in four places within the prefecture. To prevent workplace troubles, it accepts labor consultations from workers and employers. It also provides useful information for resolving labor issues and holds lectures and seminars.

Location: 1-4 Kotobuki-cho, Naka-ku, Yokohama City, Kanagawa Prefecture (Main Office)

About HRbase

As a startup aiming to be a leading company in labor management x technology with the mission of "Making Work Colorful," we are developing services with a unique perspective, believing that if we can reduce the burden of labor management and allow social insurance labor consultants and corporate labor managers to focus on more important tasks, the labor issues facing Japanese society will decrease.

Please refer to the following page for our mission, vision, values, and the features of the HRbase brand.

https://hrbase.co.jp/about/

Please refer to the following sites for our services.

・Services for Corporations | HRbase https://biz.hrbase.jp/

・Services for Social Insurance Labor Consultants | HRbase PRO https://pro.hrbase.jp/

Company Name: HRbase Inc.

Representative: Representative Director Hiromichi Mita

Headquarters: Sanctuary Court 3A, 2-1-19 Tanimachi, Chuo-ku, Osaka

Business Overview: Development of AI-based labor management services and provision of the labor consultation platform HRbase

Corporate Site: https://hrbase.co.jp/