Elbows Launches Full-Scale AI Agent Implementation and Business Transformation Support

Elbows Co., Ltd. (Headquarters: Kumamoto City, Kumamoto Prefecture; Representative Director: Soji Kotani) has officially launched full-scale support services for AI agent implementation and business transformation, focusing on industries such as construction, manufacturing, and healthcare—sectors that support people's lives and social infrastructure from the front lines, which the company refers to as "real industries."

To date, Elbows has been involved in nearly 200 digital transformation (DX) projects and new business development initiatives, primarily supporting mid-sized and small enterprises in real industries. By visiting factories and on-site locations in person and reviewing each process and operation step-by-step, the company has supported customized business improvements and DX initiatives tailored to each client’s unique challenges.

This time, leveraging approximately 1.5 years of internal transformation into an agent-native organization, along with accumulated insights, case studies, and know-how from individual projects, Elbows will support clients in enhancing business productivity through the use of AI agents.

Support Services Offered by Elbows

The support services now being fully launched include the following:

- Investigation and redesign of business processes - Identification of AI agent application areas - Planning, development, and operational implementation of AI agents - Support for integration with existing operations and data systems - Implementation and internal adoption support for AI tools such as Claude - Conducting internal training sessions and study groups

Support is available even at early stages when specific consultation topics have not yet been defined, including assistance with organizing business challenges and exploring potential AI agent applications.

Challenges in Real Industries That Traditional Systems Alone Cannot Solve

In on-site environments such as construction, manufacturing, and healthcare, numerous daily operations take place—including complex supply chains, coordination among multiple stakeholders, veteran employees’ tacit knowledge, person-dependent tasks, and order processing.

At the same time, many operations still rely on Excel, paper documents, fax, phone calls, emails, and verbal agreements. As a result, challenges remain that cannot be fully resolved through traditional system implementations alone.

The main challenges Elbows has observed on-site are the following three:

Three Constraints Present in Real Industries

1. Fragmented unstructured data

Information and insights generated daily—such as paper documents, faxes, meeting notes, verbal discussions, and the accumulated experience stored in veteran employees’ minds—are often unstructured, making them difficult to store and utilize effectively. Many on-site teams spend significant time on manual recording, transcription, and data entry.

2. Business processes optimized individually per company

Even within the same industry, actual business processes vary significantly from company to company. While these processes have been refined over years of improvement, they often cannot be accommodated by SaaS platforms or standardized systems. As a result, simply introducing new tools rarely leads to improved productivity.

3. The gap between on-site environments and the usability of existing systems

In some on-site settings, operating PCs is difficult, or text input is challenging due to wet or dirty hands. Systems requiring numerous input fields or complex interface operations can become burdensome, hindering adoption and sustained use in real-world environments.

Goals Enabled by AI Agents

AI agents are technologies capable of providing tailored support based on each site’s unique conditions, even while handling unstructured data and highly customized workflows.

Elbows views AI agents not merely as tools for automation or labor reduction, but as a means to empower employees to focus on higher-value tasks by preserving and leveraging the wisdom and ingenuity accumulated on-site.

For example, through the use of AI agents, Elbows supports the following business transformations:

- Reading order information received via fax, phone, or email and supporting system input - Referencing internally accumulated past insights to support sales activities - Collecting fragmented transaction data, analyzing it, and generating reports - Utilizing veteran expertise to support initial quality inspection judgments

Elbows aims to help clients redirect time saved through AI-driven efficiency toward engaging with customers and on-site teams, pass accumulated know-how to the next generation, and create new products and systems. The company will work with businesses to realize these transformative changes.

Why Elbows Offers This Support

### Why Only Elbows Can Deliver This

#### On-site insights gained from working with real industries

To date, Elbows has supported nearly 200 DX projects and new business development initiatives, primarily for mid-sized and small enterprises in real industries. Through individual development projects and support for AI and tool implementation, the company has accumulated industry knowledge, deep operational understanding, and UX design expertise tailored for on-site usability.

#### Support structure powered by digital domain specialists

Elbows assembles teams of specialists with expertise in digital domains, tailored to each project’s challenges and phases, accompanying clients from concept development through to implementation.

#### Over 1.5 years of agent-native organizational transformation

Elbows itself has been undergoing transformation into an agent-native organization for approximately 1.5 years. Through initiatives such as distributing Cursor to engineers, deploying Claude to business teams, hosting internal research groups, and developing in-house and internal-use products, the company has accumulated knowledge on integrating AI into operations and development.

Past Initiatives and Achievements

### Journey of Becoming an Agent-Native Organization

In addition to providing on-site DX teams, Elbows has engaged with regional SMEs in real industries through events such as the Kumamoto AI/DX Innovation Expo and regular seminars. Recognized for these efforts, the company has joined the operation of Kumamoto Prefecture’s "Kumamoto DX Consortium" starting this fiscal year.

### Real Project Case Examples

Gradually, inquiries for AI implementation support and AI agent development have increased within actual client projects.

Ongoing developments include AI agents that support sales activities using internally accumulated past sales know-how and materials, AI agents for the construction industry that generate perspective images to align client expectations, and AI agents for manufacturing, retail, and wholesale industries that automate order processing.

In each project, Elbows accompanies clients through business process investigation, redesign, and challenge identification, including determining which tasks should be delegated to AI agents.

Consultations on AI Agent Utilization

Elbows welcomes inquiries from companies interested in AI agent adoption or aiming to improve business productivity.

Even at early stages when specific consultation topics have not been finalized, clients can consult on organizing business challenges or exploring the potential of AI agent applications.

Inquiries Regarding This Announcement

Company Name: Elbows Co., Ltd. Address: 4-14 Ansei-cho, Chuo-ku, Kumamoto City, Kumamoto Prefecture Founded: October 2017 Representative: Soji Kotani, Representative Director URL: https://www.lbose.co.jp

Contact: https://www.lbose.co.jp/contact/