What effects can be expected from implementing the AI agent "Ren"?

It is expected to reduce initial response times by up to 80%, creating an environment where customer success representatives can focus on more core tasks.

What are Parkour Japan's key considerations in AI implementation?

We carefully designed the boundaries between tasks handled by AI and those requiring human judgment, establishing a system where AI handles definitive matters and immediately escalates others to humans.

Which types of companies would benefit from this initiative?

Companies that receive a high volume of web inquiries or aim to improve the efficiency of their customer support operations will benefit.

What kind of company is Parkour Japan?

It is a company that engages in human resource development (BI/AI talent training) and AI agent implementation support.

Parkour Japan Announces Expected Reduction of Up to 80% in Initial Response Time by Leveraging Its Expertise and Salesforce

Q: What specific tasks does "Ren" perform?

It resides on websites, providing immediate answers to FAQs and automatically creating cases for unresolved issues, 24/7.

Published Jun 12, 2026 7:10 PM ・ Updated Jun 13, 2026 11:59 PM ・ 6 min read ・ Source: PR TIMES

Parkour Japan has announced the implementation of Salesforce's AI agent 'Ren', which is expected to reduce initial response times for web inquiries by up to 80%. This will allow customer success representatives to focus on more core tasks.

Parkour Japan Co., Ltd. (Headquarters: Setagaya-ku, Tokyo; Representative Director: Masaki Mizohashi; hereinafter referred to as "Parkour Japan") announced today that it has established a system to reduce the workload of its staff in handling web inquiries by leveraging Salesforce's technology and its own AI agent design know-how. The AI agent "Ren (Ren)" independently developed by Parkour Japan resides on websites and supports the company in achieving faster results and maximizing value from the Salesforce platform.

Ren Image

Parkour Japan's Customer Success (CS) representatives faced the challenge that the structure required them to make individual judgments and respond to each web inquiry as it came in. As the number of inquiries increased, so did the human workload, preventing them from concentrating on the core aspects of CS. Parkour Japan has introduced the AI agent "Ren," which narrows down the scope of inference on Agentforce, to build a system that provides immediate answers to FAQs and automatically creates cases when issues cannot be resolved, operating 24 hours a day, 365 days a year. By utilizing Agentforce and Parkour Japan's expertise and innovation, Parkour Japan expects to reduce the time spent on initial responses by up to 80% by having the AI handle all definitive judgments.

"The most time-consuming part of Ren's onboarding was designing the boundaries of what Ren would handle and what humans would judge. If you try to make it answer everything from the start, you lose trust somewhere. It is only with this design—where definitive matters are handled by Ren and anything else is immediately connected to a human—that Ren can continue to be used in the field," said Awan, CAIO of Parkour Japan.

Atsushi Urano, Senior Vice President and Head of Alliance Business at Salesforce Japan Co., Ltd., stated: "As AI's evolution rapidly transforms the business environment, many companies are seeking more personalized customer experiences and operational automation. Parkour Japan, by combining Salesforce's Agentforce with its own expertise, is supporting its rapid response to change and building a foundation for future growth. We look forward to the creation of greater value through its future initiatives."

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◼️ Contact

Parkour Japan Co., Ltd. Public Relations Contact [[email protected]]

Company Overview

Company Name: Parkour Japan Co., Ltd. Location: Setagaya-ku, Tokyo Representative Director: Masaki Mizohashi Business Activities: Human resource development (BI/AI talent training), AI agent implementation support, AI Copan URL: https://parkourjapan.com/

* "Salesforce" and "Agentforce" are trademarks or registered trademarks of Salesforce, Inc. in the United States. Other company names and product/service names mentioned in this text are trademarks or registered trademarks of their respective companies. Keywords:

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Source: PR TIMES
Category: New Product
Organizations: Salesforce
Products / services: Salesforce / Agentforce

Parkour Japan Announces Expected Reduction of Up to 80% in Initial Response Time by Leveraging Its Expertise and Salesforce

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