[Industry First*] zapath Releases "AI Insight Feature by CLINIC BOY" to Shape Each Patient's Interests and Hopes

zapath Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Atsuhiro Yonoe), which develops the AI agent CRM "ClinicHub" for elective medical care and other clinics, has released the "AI Insight Feature" for its autonomous AI agent "CLINIC BOY." This feature organizes and remembers past interactions to support staff in providing patient care.

This feature uses AI to comprehensively organize past communication history across multiple channels such as phone, email, and LINE, transforming each piece of information received by the clinic into an "asset" for understanding the patient. This is the first* feature in the CRM for elective medical care clinics to present AI-driven patient insight information. The AI identifies patients' interests and hopes, which they may not have yet articulated, from past interactions and presents them to the staff. This enables deeper, more personalized patient care. The AI functions as a behind-the-scenes support system, with the on-site staff always being the primary point of contact for the patient.

Development Background: Transforming Dispersed Information into "Assets" for Patient Understanding

In elective medical care, including cosmetic surgery, attentive patient care tailored to each individual's interests and hopes is directly linked to satisfaction and trust. However, many clinics have patient interactions dispersed across multiple channels and staff members, including phone calls, emails, LINE messages, and in-person conversations.

As a result, patient requests and subtle expressions of interest, even when communicated, were often not fully utilized or were lost when passed between staff members or departments. Although each piece of information was valuable, the opportunity to connect them and build a "patient profile" was missed.

zapath implemented the AI Insight Feature in CLINIC BOY with the aim of transforming this dispersed information into "assets" for patient understanding.

Key Features of the "AI Insight Feature"

Transforming Dispersed Information into "Assets" for Patient Understanding

The AI comprehensively integrates past interactions across multiple channels, consolidating past requests, consultations, and interests into a single patient profile. Information scattered across various locations becomes an asset that can be utilized in patient care.

Identifying Unarticulated Interests and Hopes

The AI detects subtle signs of interests and hopes within past interactions that the patient may not have consciously articulated, and presents them to the staff. This creates opportunities for more proactive suggestions and attentive care.

Enabling Personalized Patient Care

By leveraging the insights organized by AI, even less experienced staff can more easily provide attentive care based on an understanding of each patient's unique background.

Patient Understanding Inherited Across Departments

When transitioning between departments such as counseling, treatment, reception, and aftercare, the AI-compiled patient understanding can be shared, enabling consistent and supportive responses regardless of who is handling the interaction.

Main Use Cases

Before Consultation/During Counseling

Based on past consultation content and interests, counseling can be tailored to the patient without needing to ask everything from scratch as if it were the first time.

During Treatment/Aftercare

With an understanding of past treatment history and changes in interests, personalized follow-up and suggestions can be made.

During Phone/LINE Responses

When receiving a call or inquiry, the patient's history and profile can be quickly referenced, allowing for consistent and supportive responses even if the staff member has changed.

Towards a Cosmetic Surgery Experience That "Shapes My Hopes"

With the AI Insight Feature, patients can have an experience where the clinic understands and shapes their interests and hopes, sometimes even aspects they were not aware of themselves. Through personalized care, trust deepens, leading to a "cosmetic surgery experience worth returning for." zapath positions this feature as one that fosters trust with patients and encourages repeat visits.

Future Outlook

zapath will continue to develop products through "WeMedical," "ClinicHub," and "CLINIC BOY" that balance providing patient-centric experiences with improving clinic operational efficiency. By continuously adding features based on on-site insights, we aim to support the growth of Japan's elective medical care industry into one that can be proudly presented to the world.

Company Overview of zapath Inc.

Company Name: zapath Inc.

Location: 1-24-14 Ebisu Nishi, Shibuya-ku, Tokyo

Representative: Representative Director Atsuhiro Yonoe

Business Activities: Provision of support services for elective medical care clinics

URL: https://zapath.jp

Services:

- AI Agent "ClinicHub" for elective medical care clinics

- AI BPO Service "WeMedical" for elective medical care clinics

- Search Engine "Kirei Search" for elective medical care

Inquiries Regarding This Matter

zapath Inc. Public Relations Team E-mail: [email protected]

* As a feature that presents AI-generated insights on individual patients within systems for elective medical care clinics. July 2026, self-researched.