What is the purpose of this seminar?

The seminar aims to equip small and medium-sized enterprises and freelancers with the knowledge and measures to protect their companies and themselves from customer harassment, in anticipation of the mandatory implementation of customer harassment response in October 2026.

What topics will be covered in the seminar?

The seminar will cover the definition of customer harassment, required measures for companies, initial response in the field, criteria for judging malicious complaints, support systems for victims, and the threshold for collaborating with experts.

What are the participation fees and format of the seminar?

The seminar is free of charge and will be held online via Zoom. The URL will be shared after registration.

Are there any special benefits for participants?

All participants who complete the post-seminar survey will receive a 'Customer Harassment Initial Response Manual'.

Who is the instructor?

The instructor is Mr. Daizo Mori, a lawyer specializing in labor law and corporate legal affairs.

[For SMEs and Freelancers] Protecting Your Business and Yourself from Customer Harassment: October 2026 Compliance Seminar

Published May 27, 2026 12:30 AM ・ Updated Jun 14, 2026 8:03 AM ・ 2 min read ・ Source: PR TIMES

Mori Daisuke Law Office is hosting an online seminar for SMEs and freelancers regarding the mandatory customer harassment response policy starting October 2026.

Key Discussion Points

- Definition of customer harassment and required corporate measures. - Key points for initial response at the scene of customer harassment. - Criteria for distinguishing between malicious claims and legitimate complaints. - Follow-up systems that organizations should establish for harassment victims. - The limit of self-response to customer harassment and when to cooperate with experts.

Dates and Times

- June 23, 2026 (Tue) 18:00 - 19:00 - June 25, 2026 (Thu) 13:00 - 14:00 *Content is the same for both days. (Advance questions can be submitted via the registration form.)

Location

Online (Zoom - URL will be shared after registration)

Fee

Free

Participation Benefit

All survey respondents after the seminar will receive a 'Customer Harassment Initial Response Manual'.

▼Apply here▼ https://moridaisukelawoffices.com/category/4243

Lecturer

Daisuke Mori, Attorney at Law Since registering as an attorney in 2009, he has focused on corporate issues. He established Mori Daisuke Law Office and supports many clients, mainly in the fields of labor, advertising, and premium/labeling cases.

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Source: PR TIMES
Category: Event

[For SMEs and Freelancers] Protecting Your Business and Yourself from Customer Harassment: October 2026 Compliance Seminar

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Key Discussion Points

Dates and Times

Location

Fee

Participation Benefit

Lecturer

FACT BOX

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