Activalues to Exhibit at 'Hotel, Restaurant Show & FOODEX JAPAN in Kansai 2026'

Activalues Inc. (Headquarters: Shibuya-ku, Tokyo) will exhibit at the 'Hotel, Restaurant Show & FOODEX JAPAN in Kansai 2026,' taking place at INTEX Osaka from Wednesday, July 22 to Friday, July 24, 2026.

At our booth (5-AD1), themed 'AI Inquiry Support,' we will introduce our latest solutions for streamlining inquiry handling via phone, email, and chat for accommodation facilities. The centerpiece will be 'talkappi KNOWLEDGE,' a self-updating AI knowledge base launched in March 2026.

Introducing the latest AI inquiry support solutions connecting the AI knowledge base 'talkappi KNOWLEDGE' with phone, email, and chat

In recent years, the hospitality industry has faced increasingly severe labor shortages, while inquiry channels such as phone, email, and chat continue to grow. Additionally, guidance information—such as websites, FAQs, in-facility guides, and manuals—is often scattered across multiple locations, leading to common issues such as 'inconsistent answers depending on staff or channel' and 'failure to reflect the latest information.'

To address these challenges, Activalues has developed 'talkappi KNOWLEDGE,' an AI knowledge base that integrates and manages information scattered throughout facilities. The AI automatically ingests website updates and various documents, serving as a unified information source for chatbots, automated phone responses, email replies, and all other inquiry channels—ensuring 'accurate answers regardless of the inquiry source.'

At the exhibition, visitors can view the latest case studies of inquiry management using the AI knowledge base and experience live operation demonstrations.

Highlights of This Year: Four Solutions Enabling 'AI Inquiry Support'

① Self-Updating AI Knowledge Base 'talkappi KNOWLEDGE'

A self-updating AI knowledge base that integrates and manages information from accommodation facilities—including websites, FAQs, in-facility guides, PDFs, and manuals. Beyond existing facility information, it automatically aggregates staff daily service records. The AI analyzes accumulated data and organizes it into a format easily accessible by both humans and AI, transforming it into 'actionable knowledge.'

Additionally, it automatically detects discrepancies and contradictions across different channels, visualizing inconsistencies so that the confusion of 'not knowing which information is correct' is eliminated, preventing confusion for both guests and staff.

② Multilingual AI Chatbot 'talkappi CHATBOT'

A multilingual AI chatbot that integrates with the AI knowledge base. It automatically responds to guest inquiries 24/7 based on the accommodation facility’s latest information.

In July this year, we refreshed the user interface (UI) to enhance the chat experience using generative AI. Improvements in answer readability and smartphone operability enable guests to smoothly access the information they need.

③ AI Telephone Concierge 'talkappi IVR'

Leveraging the AI knowledge base, this solution enables AI to automatically respond to phone inquiries. It answers frequently asked questions about business hours, access, parking, and in-facility amenities, transferring only necessary inquiries to staff—significantly streamlining phone support operations.

④ Email Response AI Assistant

AI analyzes inquiries and emails received via websites or OTAs and automatically generates reply drafts based on the AI knowledge base. Staff can review the generated content and reply after editing only the necessary parts, reducing email response time and standardizing reply quality.

For details on each service and feature, please visit the official talkappi website.

Official talkappi website

Experience at Our Booth

- Live demonstrations of AI inquiry support - Hands-on experience with each service - Introduction of implementation and usage cases at accommodation facilities - Individual consultations tailored to each facility’s challenges - Business and implementation consultations upon request

Facilities facing challenges such as 'phones constantly ringing,' 'spending too much time on email responses,' or 'wanting to use AI but unsure where to start' are encouraged to visit our booth.

Recommended for These Types of Facilities

- Want to reduce the burden of phone and email responses - Want to use AI to streamline inquiry handling - Want to provide consistent answers across chat, phone, and email - Want to eliminate missed updates on websites and FAQs - Want to maintain service quality despite labor shortages - Want to advance digital transformation (DX) in accommodation facilities

◎ Exhibition Overview

Event Name: Hotel, Restaurant Show & FOODEX JAPAN in Kansai 2026

Dates: Wednesday, July 22 – Friday, July 24, 2026, 10:00–17:00 (16:30 on the final day)

Venue: INTEX Osaka

Booth Number: 5-AD1 (Activalues Inc.)

Visitor Registration: Pre-registration required

Pre-registration for visitors

For those unable to attend in person, we also offer individual online consultations. Please feel free to contact us.

Inquiry and consultation for implementation

【Company Overview】

Company Name: Activalues Inc. Headquarters: 9th Floor, A-PLACE Yoyogi, 5-23-15 Sendagaya, Shibuya-ku, Tokyo Founded: June 17, 2016 President & CEO: Chen Shi Capital: ¥496.45 million (including capital reserves) URL: https://activalues.com

In June 2026, Activalues Inc. refreshed the brand message of 'talkappi,' its AI utilization platform for the hospitality industry, to 'Everything begins to connect.' Under this message, talkappi goes beyond mere operational efficiency—by transforming on-site insights and service experiences into 'assets,' it supports the evolution of guest experience and facility operations. By cross-integrating and organizing scattered data such as reservations, in-facility guides, service histories, and various system data within accommodation facilities, and leveraging AI, talkappi enables consistent service and continuous value creation.

【Inquiries Regarding This Announcement】

Activalues Inc. [email protected] Contact: Shibata (Sales), Li (PR)