"AmiVoice RolePlay", an AI-powered self-training platform for sales and customer service, adds "AI Interactive Role-Play" feature

Advanced Media, Inc. has launched the "AI Interactive Role-Play" feature as an option for its "AmiVoice RolePlay" platform. Utilizing generative AI and an AI avatar, this new feature provides a realistic training environment that adapts flexibly to the user's speech and context, moving beyond pre-set scenarios. After the session, the AI analyzes the entire conversation to provide detailed feedback on qualitative skills like communication structure and empathy. This empowers companies to enhance their sales team's practical abilities while reducing the training and evaluation workload for managers.