Industry First! Advanced Media Adds Real-Time AI Agent Support to 'AmiVoice Communication Suite'

Advanced Media, Inc. has released 'AmiVoice Communication Suite 4.6', the leading AI speech recognition solution for contact centers in Japan, and introduced a new 'AI Assistant' function. This industry-first feature enables multiple AI agents to perform optimal inferences based on call content and support operators in real-time by executing tasks such as launching applications. While the use of generative AI is growing in the contact center industry, operators face increasing burdens due to complex workflows and new system requirements. Often, generative AI is limited to post-call summarization, failing to optimize the entire process. The new 'AI Assistant' function allows operators to receive real-time support without special operations. By providing necessary information and executing tasks at the optimal time, it allows operators to focus on customer dialogue. The company plans to demonstrate this feature at the 'Call Center/CRM Demo & Conference 2026 in Osaka' on May 27-28, 2026.