[Free Online Seminar] "Preventing 'Thought It Was Delivered, But It Wasn't' — 3 Key Points for Message Design That Actually Reaches Customers" to Be Held on April 9, 2026 (Thu) at 11:00 AM

AI CROSS Inc. (Headquarters: Minato-ku, Tokyo; CEO: Noriko Harada; hereinafter "AI CROSS") will hold a free online seminar titled "Preventing 'Thought It Was Delivered, But It Wasn't' — 3 Key Points for Message Design That Actually Reaches Customers" on April 9, 2026 (Thu) starting at 11:00 AM.

Emails go unopened, LINE notifications get buried——

"Sent" does not mean "delivered." The accumulation of unnoticed "delivery losses" leads to missed opportunities and declining revenue. If you feel your CRM initiatives have plateaued, it may be time to rethink your channel selection and delivery design.

In this webinar, we will provide a practical explanation of the "3 key points of message design" for reliably reaching customers — from the characteristics and usage criteria of email, LINE, and SMS, to a design framework for "when, what, and through which channel to deliver."

Additionally, we will share recent case studies including a credit card company that achieved significant results, examples where CVR improved up to 6.5x compared to other channels, and cases where monthly operations were reduced by 640 hours — demonstrating how to create new customer touchpoints that "reliably deliver and drive action."

【Event Overview】 - Date & Time: April 9, 2026 (Thu) 11:00–12:00 - Format: Online streaming *A viewing URL will be sent to registrants at a later date. - Organizer: AI CROSS Inc. - Speaker: Eriko Yamagishi, Head of Account Sales Division, AI CROSS Inc. - Admission: Free / Pre-registration required