The General Incorporated Association AICX (AI Customer Experience) Association (Tokyo, Representative Directors: Shin Oguri, Kensuke Ozawa, hereinafter referred to as AICX Association), which promotes the social implementation of AI agents utilizing generative AI technology and aims to transform customer experience (CX), has partially announced the participating companies for the "AI Agent Day 2026 Summer" conference to be held from Thursday, July 23, 2026, to Friday, July 24, 2026!

Register for Free

Session Themes

Day 1 AI Agents x Business Design. Leveraging AI Agents to Transform Tacit Knowledge into Workflow Assets

On the first day, we will delve deeply into advanced case studies from the perspective of AI agents and business design. How was the tacit knowledge of experienced personnel on the ground converted into workflow assets? How was the four-layer context (prior knowledge, instructions, memory, search information) systematically established within the organization? We will unravel the blueprint for a "system" that does not depend on individual prompt skills, using real-life examples.

Day 2 The Frontline of Organizational Redesign. Strategies for Establishing AI as the New OS of an Organization by Redesigning Evaluation Systems, Job Definitions, and Culture

On the second day, we will introduce case studies where management, HR, and the frontline worked in unison to redesign AI-driven evaluation systems and job definitions, implement ROI design, and drive cultural updates through change management. We will discuss strategies for completing the final stage of DX based on the practical knowledge of companies that have successfully permeated AI agents as the new foundation (OS) of their organizations, and how they have executed "organizational redesign."

Featured Sessions

On DAY 2, top runners from each field who are leading the foundational technology, corporate implementation, and business/organizational transformation of AI agents will take the stage.

We will not only share utilization case studies but also three-dimensionally depict the current state of "structural transformation" brought about by AI agents and the possibilities that lie beyond.

Title

Overview

Speaker

Towards 3 Million Hours of Business Reduction - Credit Saison's AI Strategy "CSAX Strategy" Aiming to Make All Employees AI Workers

We will introduce the company-wide AI strategy "CSAX" launched in 2025, focusing on initiatives to make all employees AI workers and reduce business hours by 3 million by the end of fiscal year 2027.

- Credit Saison Co., Ltd.

Director, Senior Managing Executive Officer, CDO & CTO

Kazutoshi Ono

Why Did Mercari's CTO Become CHRO & CAIO? - Real Challenges and the Transformation of Human and Organizational Operating Foundations for the AI-Native Era

Mercari has been promoting initiatives such as the AI Task Force and AI Pods since last year to address challenges related to human and organizational operations. We will discuss how to evolve the operating foundations for people and organizations to become an AI-Native Company and the future vision of building AI-Native organizations.

- Mercari, Inc.

Executive Officer, CHRO & CAIO

Toshiya Kimura

Redesigning Workflows End-to-End - Mizuho's Initiatives in Business Process Transformation in the AI Era

Against the backdrop of changes in the role of administrative departments and organizational reforms at Mizuho, we will introduce initiatives to redesign business processes from a customer-centric, end-to-end perspective, and practical examples of converting expert know-how into organizational assets using generative AI.

- Mizuho Bank, Ltd.

Deputy Manager, Process Transformation Department

Yasuhiro Sato

- Mizuho Bank, Ltd.

Assistant Manager, Process Transformation Department

Airika Nishiwaki

*Presentation dates and additional speakers will be announced sequentially.

Receive "AI Agent Practical Case Studies" for Everyone

The "AI Agent Practical Case Studies," which was announced in advance and generated significant buzz, has finally been completed. It will be distributed to all registered participants.

This case study collection extracts 16 implementation patterns across various industries and job roles from guest presentation sessions at previous AI Agent Days and AICX Forums, organized into 36 cases. Each pattern is mapped to the five major learning domains of the "AI Agent Strategist" certification released by the AICX Association in May 2026, and consists of four elements: "Why it's important (WHY)," "Case Examples (CASE)," "Implementation Steps (HOW)," and "Pitfalls (WATCH-OUT)."

Register for Free

AI Agent Day 2026 Theme

AI Agent Day is one of the largest conferences in Japan specializing in AI agents.

Last time, it recorded over 5,600 applications and a satisfaction rate of over 90%, earning high praise as a place to systematically learn the latest case studies and practical knowledge of AI agent utilization.

The theme for AI Agent Day 2026 is "Beyond AI Implementation. Structural Transformation Brought About by AI Agents."

We will discuss the challenges faced now that implementation is progressing, and how to advance organizational, business, and systemic reforms, incorporating domestic and international case studies and concepts.

This is a two-day event where you can gain concrete clues to advance your company to the next stage, rather than just sharing trends.

Event Overview

Event: AI Agent Day 2026 Summer

Date: Thursday, July 23, 2026 - Friday, July 24, 2026

Format: Online (Zoom distribution)

Organizer: General Incorporated Association AICX Association

Management: Visionary Engine Inc.

Target Audience: Companies considering AI agent implementation, government officials, engineers, media representatives

Participation Fee: Free (Advance registration required)

*An offline event for "AI Agent Day 2026 Summer" is also scheduled to be held on the evening of Friday, July 24, 2026. Please indicate whether you wish to attend the offline event when registering.

Register for Free

Sponsorship Opportunities

The AICX Association is seeking sponsor companies that agree with the purpose of this conference and wish to promote the social implementation of AI agents together.

If you are interested, please contact us via "Inquire Here" below.

[Participation Benefits]

Provision of speaking slots/session presentation opportunities at the conference

Special invitation to the networking event (held on the evening of July 24)

Increased recognition of your company in the AI agent industry

Direct network building with company representatives and key personnel considering AI agent implementation

Inquire Here

About the AICX Association

The AICX Association (AI Customer Experience Consortium) is an industry-wide platform with the mission to "Bridge Divides, Transform Experiences," aiming to realize new customer experiences where humans and AI co-create through the social implementation of AI agents.

Against the backdrop of the rapid development of generative AI and AI agents, the AICX Association was established not merely as a technology dissemination organization, but as a "comprehensive transformation platform encompassing social implementation, ethics, human resources, and governance."

We promote discussions, demonstrations, and policy recommendations to redefine new customer experiences and ways of working through collaboration across companies, local governments, and research institutions. Furthermore, through education, research, dissemination, and standardization, we are working to create mechanisms for AI agents to be reliably integrated into society.

In July 2026, the first examination for "AI Agent Strategist," Japan's first certification for AI agent implementation personnel, is scheduled to be conducted.

References

AICX Association Corporate Site

AI Agent Strategist Certification Site

Contact

General Incorporated Association AICX Association Public Relations

E-mail: [email protected]

FACT BOX

  • Source: PR TIMES
  • Category: Event