What are the main reasons for choosing a home router?

According to the survey, 'No installation required' was the top reason at 38.8%. 'Smartphone bundle discounts' and 'immediate usability' followed at 20.8% each, indicating that many users prioritize convenience and immediacy.

What percentage of home router users experience regret or dissatisfaction?

Excluding those who answered 'none,' approximately 75% of users have experienced some form of regret or dissatisfaction. The most common reason was 'slow speed' at 28.9%.

How satisfied are users with their communication speed?

Combining 'somewhat satisfied' and 'very satisfied,' 71.8% of users are content with their communication speed, while 28.2% are dissatisfied.

What factors other than cost are important when choosing a home router?

Apart from monthly fees, 'stability of communication speed' is the most valued at 29.8%. 'No installation required' follows at 20.8%, and 'smartphone bundle discounts' at 20.0%.

What is the biggest reason for hesitating to switch providers?

The biggest reason for hesitation is 'complicated procedures,' which accounts for 35.1%.

Home Router User Survey (n=500): 38.8% Cited 'Installation-Free Convenience' as Top Reason, While 28.9% Reported 'Slow Speed' as Main Dissatisfaction. About 75% Have Experienced Regret.

Published May 21, 2026 8:00 PM ・ Updated Jun 14, 2026 4:56 PM ・ 4 min read ・ Source: PR TIMES

ALL CONNECT's "All-Connect Magazine" surveyed 500 home router users regarding their satisfaction and switching intentions. While 60% prioritized convenience and immediacy upon signing up, about 75% reported experiencing regret or dissatisfaction, particularly regarding network speeds.

Survey Background and Objectives ALL CONNECT, Inc. (Fukui City, Fukui Prefecture), engaged in communication infrastructure and regional development, conducted a comprehensive survey through its media outlet, "All-Connect Magazine," targeting 500 home router users to analyze satisfaction, dissatisfaction points, and switching intentions. As the home router market expands, the objective was to bridge the gap between user expectations and actual usage experiences.

Key Survey Highlights - Device Share: Softbank Air leads at 38.6%, followed by WiMAX (29.4%) and home 5G (17.0%). - Reason for Signing Up: "Installation-free convenience" ranked first (38.8%). Including "immediacy" (20.8%), nearly 60% of users chose home routers based on ease and speed of setup. - Speed Satisfaction: While overall satisfaction reaches 71.8%, "Slow internet speeds" stands out as the primary dissatisfaction factor (28.9%). - Experience of Regret: Excluding those with "no issues," about 75% of users have experienced some level of regret or frustration. - Barriers to Switching: "Procedure is troublesome" (35.1%) is the leading reason for hesitating to switch services. - Future Intentions: More than half of those considering a switch prefer migrating to fiber-optic internet (51.0%).

Analysis and Trends The survey reveals a significant shift in user priorities: while initial decisions are driven by the ease of "no installation" and "immediacy," once usage begins, "stability of communication speed" becomes the critical selection criterion. This discrepancy often leads to user dissatisfaction. Dissatisfaction with speeds is a major driver for users considering migrating to fiber-optic services, indicating that finding a balance between convenience and quality is essential for the future growth of the home router market.

Survey Overview - Participants: 500 home router users (all genders). - Period: May 2026. - Methodology: Internet survey (via CrowdWorks). - Conducted by: ALL CONNECT, Inc. (All-Connect Magazine). - Accessible Data: https://all-connect.co.jp/magazine/data/

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Source: PR TIMES
Category: Survey
Products / services: WiMAX / home 5G

Home Router User Survey (n=500): 38.8% Cited 'Installation-Free Convenience' as Top Reason, While 28.9% Reported 'Slow Speed' as Main Dissatisfaction. About 75% Have Experienced Regret.

⚡ Key Points

Survey Overview - Participants: 500 home router users (all genders). - Period: May 2026. - Methodology: Internet survey (via CrowdWorks). - Conducted by: ALL CONNECT, Inc. (All-Connect Magazine). - Accessible Data: https://all-connect.co.jp/magazine/data/

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