What is the reason for maintaining Japanese-level quality at the Vietnam base?

We break down and visualize tasks using our own detailed SOPs (Standard Operating Procedures) to eliminate reliance on individual expertise. Additionally, we strictly test Japanese reading and writing skills during the hiring process.

What kind of tasks have been transferred to Vietnam?

We have transferred a wide range of back-office tasks that require high levels of expertise and accurate judgment, including digital advertising effectiveness verification reports, submission support, accounting and finance, and human resources.

What are the specific results of the implementation?

We have reduced the processing time for the entire accounting and finance process by about 50%. Additionally, the new employee training period has been shortened by 25%, and we have maintained stable operations even as the workload has increased 5.3 times.

Altius Link Publishes Case Study: 50% Reduction in Back-Office Processing Time at Vietnam Hub for Dentsu Operation Partners

Published Mar 30, 2026 11:04 PM ・ Updated Jun 28, 2026 6:11 PM ・ 4 min read ・ Source: PR TIMES

Altius Link has revealed a successful case study where back-office processing time was reduced by 50% at its Vietnam location for Dentsu Operation Partners. The implementation of detailed SOPs allowed for high quality and efficiency even as task volume grew 5.3 times.

Altius Link Inc. (Headquarters: Shibuya-ku, Tokyo; President: Masatoshi Nataya) has published a case study demonstrating a 50% reduction in processing time and quality improvement through business standardization in the back-office operations of Dentsu Operation Partners (Headquarters: Minato-ku, Tokyo; President: Takayoshi Iwai). This operation is managed by the group company, Altius Link Vietnam.

### Background and Challenges Dentsu Operation Partners initially outsourced back-office operations to Altius Link due to business expansion and BCP (Business Continuity Planning) strengthening. Subsequently, they decided to migrate operations previously managed in Dalian, China, to a Vietnam hub for more strategic and long-term structure building. The tasks ranged from digital advertisement verification reports and entry support to finance and HR, all requiring high expertise and accurate judgment. The challenge was to create a system that improved efficiency while maintaining the same quality standards as in Japan when executing these sophisticated tasks at an overseas hub.

### Key Achievements and Initiatives - **Standardization via Unique SOPs**: We created detailed Standard Operating Procedures (SOPs) that break down and visualize every work step. This enabled new employees to perform at the same quality level as veterans. Training periods were also reduced by 25%. - **50% Reduction in Time, Stable with 5.3x Volume**: In the accounting and finance sectors, overall process time was cut by approximately 50%. The team maintained stable operations even as the workload increased by 5.3 times through optimal task allocation based on staff skills. - **High-Value BPO with Proficient Japanese Talent**: During recruitment, we conduct email composition tests in addition to oral interviews to select talent who can express the courtesy and consideration required in Japanese business scenes.

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Source: PR TIMES
Category: News
Organizations: Altius Link Vietnam

Altius Link Publishes Case Study: 50% Reduction in Back-Office Processing Time at Vietnam Hub for Dentsu Operation Partners

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