APOSTRO Inc. (Headquarters: Bunkyo-ku, Tokyo; CEO: Shintaro Hioki) has released the "APOSTRO White Paper 2026," created based on an independent survey of 4,000 individuals nationwide.

The white paper categorizes challenges faced by patients when using medical institutions into four phases: Information Gathering, Hospital Visit, Accounting, and Payment. The survey reveals that challenges in patient experience do not occur in isolation but as a sequence of multiple burdens. This report serves as a reference for improving patient experience and considering medical DX (Digital Transformation).

Survey Summary - 45.6% replied they "could not sufficiently compare or consider facilities." - 61.6% replied that "waiting time was a burden." - 46.4% replied they felt "stress during billing wait times." - 68.9% replied they "want to use cashless payments at medical institutions."

Contents of the White Paper - Patient experience challenges in medical facilities - Reality of hospital visits and wait times - Dissatisfaction with the billing experience - Demand for cashless payments - Direction for Medical DX improvement

Recommended For: - Healthcare facility owners - Medical DX promotion officers - Healthcare-related business operators

The "APOSTRO White Paper 2026" is available for free download at: https://apostro.co.jp/apostro-whitepaper-2026/

Survey Overview - Period: November 2025 to February 2026 - Valid Responses: 4,000 (total of 4 surveys) - Method: Online survey (Freeasy)

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  • Source: PR TIMES
  • Category: Survey