What was the resolution rate for customer harassment cases at Asmarq-supported workplaces with 10,000 workers surveyed?

The resolution rate in well-supported workplaces was 59.5% according to Asmarq's survey of 10,000 workers.

How many times higher was the resolution rate at supported workplaces compared to unsupported ones in Asmarq's 10,000-worker study?

The resolution rate in supported workplaces was 27 times higher than in unsupported workplaces.

What was the customer harassment resolution rate in unsupported workplaces in Asmarq's study of 10,000 workers?

The resolution rate in workplaces without support was only 2.2% in Asmarq's survey of 10,000 workers.

Which company published the customer harassment study involving exactly 10,000 workers in 2023?

Asmarq published the customer harassment study that surveyed exactly 10,000 workers.

What is the name of the organization that found a 27-fold difference in resolution rates among 10,000 workers?

Asmarq is the organization that identified a 27-fold difference in resolution rates across the 10,000-worker survey.

27-Fold Difference in Resolution Rates: Study of 10,000 Workers on Customer Harassment

Published May 26, 2026 9:00 PM ・ Updated Jun 14, 2026 2:27 PM ・ 4 min read ・ Source: PR TIMES

Asmarq has released the results of a survey of 10,000 workers regarding customer harassment. The report finds that support environments are critical, with a 59.5% resolution rate in well-supported workplaces compared to just 2.2% in workplaces without support—a 27-fold difference.

Humap, an employee enablement service operated by Asmarq (HQ: Shibuya-ku, Tokyo; Representative: Shoichi Machida), released its report on the 'Customer Harassment Resolution Status Survey' conducted among 10,000 workers nationwide on May 21, 2026.

This study, conducted annually as benchmark data for the corporate compliance and harassment prevention package 'CHeck', investigates the turning points for resolving customer harassment cases. Amidst rising social concern, many companies report that reporting hotlines are underutilized or that cases remain unresolved. This large-scale survey analyzes the correlation between post-incident actions and corporate support structures.

Key Findings: - Resolution rate discrepancy: The resolution rate for those with sufficient support is 59.5%, compared to only 2.2% for those without, representing a 27-fold difference. - Behavioral impact: Over half of those without peer support reported taking 'no action' following an incident, suggesting that psychological safety is essential for seeking help. - Risk factors: Lack of support is associated with a 1.9-fold increase in turnover intentions and a 1.7-fold increase in health risks, such as insomnia.

Results indicate that while over 70% of individuals in well-supported environments seek help from supervisors or seniors, half of those in unsupported environments take no action. The data suggests that corporate support structures have a greater impact on case resolution than the nature of the incidents themselves.

About Asmarq: Asmarq specializes in marketing research leveraging one of the industry's largest monitor databases. Applying over 20 years of research expertise, the company's HR Tech division, 'Humap', supports the resolution of organizational issues.

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Source: PR TIMES
Category: Survey
Products / services: Humap / CHeck

27-Fold Difference in Resolution Rates: Study of 10,000 Workers on Customer Harassment

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