Rihga Royal Hotels Enhances Service Quality and Staff Training with AI Role-Playing Service 'Abatore'

AVITA Inc. announced that its AI role-playing service, 'Abatore,' has been adopted by Rihga Royal Hotel Osaka, the flagship property of Rihga Royal Hotels, to enhance their customer service training. Rihga Royal Hotels is utilizing 'Abatore' primarily in its accommodation and bridal departments to train new and mid-career staff, improve multi-language support including English, and standardize service quality. Through repeated practice with AI avatars, the hotel has successfully reduced the burden on trainers and improved staff ability to cater to individual customer needs. The adoption was driven by the need to ensure consistent service quality across the hotel and to address the urgent demand for inbound tourism support. Traditional training methods often struggled to provide sufficient practice opportunities, leading to the integration of AI role-playing. Currently, a wide range of staff, from newcomers to potential leaders, are using the service. Moving forward, the hotel plans to expand the scope of its use and explore the potential for developing this into a broader training program for the hotel industry.