What was the content of the training conducted by Belco Corporation?

We conducted the 'Universal Manner Certification Level 3' for 382 staff members from the wedding and funeral departments, aimed at improving understanding of diverse customers and enhancing customer service skills.

What is the Universal Manner Certification?

It is a certification program organized by Mirairo Corporation, based on the idea that 'disability lies in society, not in the person.' It teaches basic attitudes and practical communication skills for empathizing with others.

What types of staff were targeted for the training?

The training targeted a total of 382 staff members, including wedding venue managers, managers, funeral department heads, hall directors, and customer service staff.

What was the purpose of this training?

The purpose was to improve customer service skills from the perspective of diverse customers, such as the elderly, people with disabilities, pregnant women, and families with young children, and to enhance the overall service quality at the site.

What are the main services provided by Belco Corporation?

Belco Corporation primarily offers services in the wedding and funeral mutual aid business, wedding and hotel business, and life insurance business.

Bellco Staff of 382 Complete 'Universal Manners Certification Level 3' Training

Published May 26, 2026 2:00 AM ・ Updated Jun 14, 2026 4:56 AM ・ 4 min read ・ Source: PR TIMES

Bellco, a company specializing in funeral and wedding mutual aid services, provided 'Universal Manners Certification Level 3' training to 382 staff members from their wedding and funeral divisions between April 22 and May 16, 2026, to enhance customer service quality.

Bellco, which operates mutual aid services for weddings and funerals (headquartered in Ikeda, Osaka), conducted 'Universal Manners Certification Level 3' training for 382 staff members, including wedding venue managers, funeral directors, and customer service staff, from April 22 to May 16, 2026.

This initiative aims to deepen understanding of diverse customers—including the elderly, those with disabilities, pregnant women, and families with small children—and to enhance customer service skills from the perspective of 'someone different from oneself.'

Universal Manners Certification is a program organized by Mirairo Inc., based on the philosophy that 'disability lies in society, not in the person.' It is increasingly being adopted by companies and local governments nationwide as it provides basic stances and practical communication skills to better support others.

As a company that assists in significant life milestones like weddings and funerals, Bellco places great importance on creating an environment where 'every customer can feel at ease.' In recent years, the standards required for hospitality have changed significantly due to aging society, the recovery of inbound tourism, and the diversification of values.

In this training, staff learned about providing accommodations for wheelchair users, understanding visual and hearing impairments, and interacting with elderly customers, focusing on content that can be immediately applied in daily service settings.

In the wedding division, the goal is to create venues that offer peace of mind not only to the bride and groom but also to relatives and guests. In the funeral division, the focus is on enhancing the ability to support the bereaved families with empathy.

Through this large-scale training, Bellco aims to foster a shared awareness among all field staff regarding 'customer service that anyone can feel safe with,' further improving service quality.

Bellco remains committed to delivering peace of mind and inspiration to all customers as a 'people-first' company.

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Source: PR TIMES
Category: News

Bellco Staff of 382 Complete 'Universal Manners Certification Level 3' Training

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