TRUSTDOCK's eKYC (Online Identity Verification) Service Introduced to Idex Auto Japan's "Budget Subscription Car Share"

TRUSTDOCK Inc. (Head Office: Chuo-ku, Tokyo; Representative Director: Takahiro Chiba; hereinafter referred to as TRUSTDOCK) has begun providing its eKYC (Online Identity Verification) service, "TRUSTDOCK," to "Budget Subscription Car Share," a subscription-based car-sharing service developed by Idex Auto Japan Inc. (Head Office: Fukuoka City, Fukuoka Prefecture; President & CEO: Shinichiro Yamaura; hereinafter referred to as Idex Auto Japan).

By instantly returning the OCR results of the driver's license and the match rate between the photo on the license and the selfie image, the service enables swift completion of procedures for starting service use and improves the efficiency of verification tasks.

Background and Objectives for Introducing the eKYC Service "TRUSTDOCK"

Reduce operational burden of verification tasks without compromising user experience

"Budget Subscription Car Share" is a new car-sharing service where users can drive as many times as they want for a fixed monthly fee and low mileage charges. This service, which involves approximately 15 people sharing one car, aims to solve the problem of "cars being unavailable when needed" by adopting a smaller capacity compared to general car-sharing services, while also responding to and contributing to the mobility needs of the local community.

( "Budget Subscription Car Share" Service Site: https://www.share-budget.jp/ )

Idex Auto Japan has previously utilized TRUSTDOCK's services for its "Online Check-in" service, which digitalized the reception process for Budget Rent-a-Car. As they proceeded with the service design for the newly launched "Budget Subscription Car Share," there was a need to create an environment where users could complete membership registration quickly and without hassle, similar to the online check-in.

Therefore, by adopting the "Instant Return Plan," which instantly returns the OCR results of the driver's license and the match rate between the photo on the license and the selfie image, they aim to improve user convenience and reduce the operational burden of verification tasks.

Key Factors in Decision to Implement

From Idex Auto Japan Inc.

"For 'Budget Subscription Car Share,' we prioritized the speed of user registration during membership signup and reducing drop-offs.

TRUSTDOCK's instant return plan allows us to obtain identity verification results without making users wait, making it highly suitable for our service requirements. We also evaluated its sophisticated UI, which allows users to proceed with the procedure without confusion. Through this implementation, we aim to achieve both improved user convenience and operational efficiency."

About the eKYC Service "TRUSTDOCK"

"TRUSTDOCK" is the No. 1 service in cumulative adoption by companies* in providing one-stop solutions for eKYC (Online Identity Verification) operations tailored to customer needs.

We propose eKYC methods compliant with various laws and regulations, including the Act on Prevention of Transfer of Criminal Proceeds, based on expert knowledge. We also support corporate verification and checks for anti-social forces risk, realizing smart identity verification across a wide range of services such as government, finance, human resources, real estate, and e-commerce by combining various APIs.

Furthermore, we provide not only the technological infrastructure such as APIs and SDKs but also end-to-end support for verification work 24 hours a day, 365 days a year. We offer an optimal DX solution as a BPaaS (Business Process as a Service) model eKYC service that integrates "legal compliance," "technology," and "business processes" in identity verification operations to provide a state of "appropriate identity verification."

Service Site: https://biz.trustdock.io/

* Number of companies that have adopted services with core eKYC functions developed in-house, as of December 2024 (according to Tokyo Shoko Research).

TRUSTDOCK Inc. has newly obtained accreditation from the Minister of Internal Affairs and Communications as a signature verifier (platform provider) for public personal authentication services, effective September 26, 2025 (Fri).

This will enable private businesses to provide services utilizing the digital certificates of My Number Cards through TRUSTDOCK's system infrastructure. Based on our accumulated technological capabilities and security system, we will contribute to the development of Japan's digital society as an "infrastructure provider supporting the social implementation of public personal authentication."

Reference: https://prtimes.jp/main/html/rd/p/000000366.000033766.html

【Company Overview】

Company Name: Idex Auto Japan Inc.

President & CEO: Shinichiro Yamaura

Location: Higashi-Hie Business Center Bldg. 4F, 3-1-2 Higashi-Hie, Hakata-ku, Fukuoka City

URL: https://auto.idex.co.jp/

Company Name: TRUSTDOCK Inc.

Location: WeWork Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo

Representative Director: Takahiro Chiba

URL: https://trustdock.co.jp/