What aspect of Buffalo's web support was evaluated?

It was highly evaluated by HDI judges for its ability to enable customers to quickly find the answers they seek.

What kind of evaluation is the HDI Rating Benchmark?

It is an evaluation that assesses the quality of web support from a customer's perspective based on HDI's international standards, rating it on a scale of Three Stars to No Stars.

What does this evaluation mean for Buffalo?

It signifies that the quality of their customer support has been internationally recognized, leading to enhanced credibility and brand image.

What kind of organization is HDI?

HDI is the world's largest membership organization in IT support services, aiming to improve customer experience.

Buffalo Achieves Top 'Three Stars' in HDI Benchmark for Web Support

Q: What is HDI-Japan?

HDI-Japan is the Japanese branch of HDI, the world's largest membership organization in the IT support services industry.

Published Jun 11, 2026 7:06 PM ・ Updated Jun 14, 2026 12:00 AM ・ 5 min read ・ Source: PR TIMES

Buffalo Inc. has earned the highest 'Three Stars' rating in the HDI Benchmark for Web Support. This recognition highlights their ability to quickly provide customers with the answers they seek.

Buffalo Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Hiroyuki Maki) announced today that it has received the highest "Three Stars" rating in the "Web Support" category of the HDI Rating Benchmark, organized by HDI-Japan (Operated by: Think Service Inc., Kawasaki City, Kanagawa Prefecture; President and CEO: Tatsumi Yamashita), the Japanese branch of HDI, the world's largest membership organization for the support services industry.

The HDI Rating Benchmark evaluates services based on criteria set according to HDI's international standards, with judges assessing from a customer's perspective and assigning ratings on a scale of Three Stars to No Stars. Buffalo's Web Support was highly praised for its ability to "enable customers to quickly find the answers they are looking for."

About HDI

HDI is the world's largest membership organization for the IT support services industry and established the world's first international certification program. Founded in the United States in 1989, HDI's current vision is to "enable business success through excellent customer experience." HDI also hosts the highly successful "HDI International Annual Conference" for customer service and technical support professionals. HDI operates with its members at its core, remaining neutral from any vendor and promoting human networks and information sharing. HDI has over 50,000 members worldwide, with many of the Fortune top global companies as members, and has 100 chapters/local groups around the world.

HDI-Japan Press Release: Buffalo Inc. Awarded Three Stars in HDI Rating Benchmark for "Web Support" (External Site)

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Source: PR TIMES
Category: Survey
Organizations: HDI / HDI-Japan

Buffalo Achieves Top 'Three Stars' in HDI Benchmark for Web Support

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