顧客対応に特化したAI News Releases

51.7% of Companies Lack Customer Harassment Countermeasures; 52.3% of Consumers Who Experienced Business Errors Abandon Valid Complaints Due to Fear of Being Labeled as Harassers. Two Surveys Reveal Challenges in Employee Experience (EX) and Voice of Customer (VoC) Ahead of October 2026 Obligation

Channel Corporation conducted two awareness surveys targeting 497 frontline employees and 514 genera… · 2026-07-14

Komehyo, a major player in the reuse industry, introduces AI agent "Channel Talk" for customer understanding on its official online shop

Channel Corporation, which develops the AI agent "Channel Talk" for customer understanding, implemen… · 2026-07-02

51.7% of Customer Service and Counter Staff Report "No Harassment Countermeasures," Leading to Decreased Motivation in 43.5% and 28% Expressing Desire to Quit.

Channel Corporation, provider of the AI agent "ChannelTalk" for customer understanding, implemented … · 2026-07-06

"Channel Talk," Used by 220,000 Companies Globally, Partners with E-commerce Platform "makeshop byGMO" to Launch a Dedicated App Supporting E-commerce Sales Maximization Through Customer Data Utilization

Channel Talk, an AI customer communication tool used by over 220,000 companies, has partnered with t… · 2026-03-27

"Channel Talk," adopted by 220,000 companies worldwide, to speak at "Commerce Value Creation" on April 14: Explaining communication design to link "customer voices" to business growth

Channel Corporation, provider of the AI customer communication tool "Channel Talk," will speak at "C… · 2026-04-07

Channel Corporation Establishes New CCO Role in Japan, Appoints Ei Utsunomiya

Channel Corporation, provider of the customer-understanding AI agent service “Channel Talk” (Headqua… · 2026-05-12

"Channel Talk," adopted by 220,000 companies worldwide, to speak at "Commerce Value Creation" on April 14: Explaining communication design to link "customer voices" to business growth

Channel Corporation, provider of the AI customer communication tool "Channel Talk," will speak at "C… · 2026-04-07

The 'True Delay' in AI Adoption for Japanese Companies Lies in Customer Touchpoints: Channel Talk Releases Industry Report on Customer Success and AI

Channel Corporation has released an industry report covering the latest trends in customer support a… · 2026-05-26

Channel Talk, Used by 230,000 Global Businesses, Integrates with Cloud Commerce Platform EBISUMART

Channel Corporation has integrated its AI agent service "Channel Talk" with the e-commerce platform … · 2026-06-12

"Channel Talk," adopted by 220,000 companies worldwide, to speak at "Commerce Value Creation" on April 14: Explaining communication design to link "customer voices" to business growth

Channel Corporation, provider of the AI customer communication tool "Channel Talk," will speak at "C… · 2026-04-07

Channel Corporation Establishes New CCO Role in Japan, Appoints Ei Utsunomiya

Channel Corporation, provider of the customer-understanding AI agent service “Channel Talk” (Headqua… · 2026-05-12

Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba

Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Mes… · 2026-06-05

Channel Corporation and SB C&S Corporation Sign Distribution Agreement for "ChannelTalk"

Channel Corporation has signed a distribution agreement with SB C&S Corporation for its AI agent "Ch… · 2026-06-10

Amakusa City Accelerates Childcare Support DX with "Amakusa Childcare Support AI Concierge," Launching Full-Scale Operation on May 1st. Generative AI to Provide 24/7 Support for Citizens' Concerns.

Amakusa City and Channel Corporation are collaborating to accelerate childcare support DX, launching… · 2026-05-01

Channel Talk's Business Conference "CHANNELCON 2026" to be Held on June 4th with Numerous Esteemed Speakers!

Channel Corporation, provider of the AI agent "Channel Talk" used by over 220,000 companies globally… · 2026-04-30

Channel Talk, an AI Agent for Customer Understanding Adopted by 220,000 Companies Worldwide, Announces Major Q1 2026 Updates

Channel Corporation has announced major updates for Q1 2026 to "Channel Talk," its AI agent for cust… · 2026-04-27

Channel Talk, an AI Agent for Customer Understanding Adopted by 220,000 Companies Worldwide, Announces Major Q1 2026 Updates

Channel Corporation has announced major updates for Q1 2026 to "Channel Talk," its AI agent for cust… · 2026-04-27

Amakusa City Accelerates Childcare Support DX with "Amakusa Childcare Support AI Concierge," Launching Full-Scale Operation on May 1st. Generative AI to Provide 24/7 Support for Citizens' Concerns.

Amakusa City and Channel Corporation are collaborating to accelerate childcare support DX, launching… · 2026-05-01

Channel Talk, an AI Agent for Customer Understanding Adopted by 220,000 Companies Worldwide, Announces Major Q1 2026 Updates

Channel Corporation has announced major updates for Q1 2026 to "Channel Talk," its AI agent for cust… · 2026-04-27

Channel Talk's Business Conference "CHANNELCON 2026" to be Held on June 4th with Numerous Esteemed Speakers!

Channel Corporation, provider of the AI agent "Channel Talk" used by over 220,000 companies globally… · 2026-04-30