Strengthening Countermeasures Against Customer Harassment to Ensure Staff Safety and Improve Public Services

Toyonaka City is strengthening its customer harassment countermeasures to create an environment where staff can handle citizen interactions with peace of mind, leading to stable and high-quality public services. The city will establish a basic policy on customer harassment, develop a response manual for staff, and set up a consultation desk. While continuing to sincerely accept opinions and requests from citizens, the city will take a firm stance as an organization against behavior that infringes on the human rights of staff. Moving forward, the city will promote the creation of an environment where staff can work safely through measures such as revising building management regulations, expanding telephone call recording, and installing additional security cameras.