Formulating a New Strategy for AI and Digital Utilization: Towards a Digital Government that Supports Each Individual

Toyonaka City has formulated the "Toyonaka Digital Government Strategy 3.0" to actively utilize digital technologies, including AI, and to innovate the way the city, its services, and its administration operate.

This strategy builds upon previous initiatives such as expanding online applications and digital notifications, and further promotes the use of AI. By simplifying counter procedures and introducing AI consultation services, we will provide easy-to-understand and user-friendly services tailored to the user's situation. We will also promote the automation and efficiency of operations through the use of generative AI and cloud technologies.

Through these initiatives, we aim to realize a "Digital Government that Supports Each Individual," where everyone, including those unfamiliar with digital technology, can experience its benefits.

≪Comment from Mayor Shigeki Osanai≫

We will utilize advanced technologies such as AI to maintain and improve high-quality administrative services even with limited personnel. Furthermore, we will promote the realization of administrative services that are easier to understand and use, so that each citizen, including those unfamiliar with digital technology, can experience the benefits.

Overview of Toyonaka Digital Government Strategy 3.0

Vision

A city where everyone enjoys the benefits of AI and digital technology, fostering a prosperous citizen life and community.

Mission

Improvement of citizen services and enhancement of work productivity.

Action Guidelines

User-centricity, Speed, Challenge.

Strategy Period

Fiscal Year 2026 - Fiscal Year 2029

Main Initiatives

[AI and Digital Utilization for the City]

Promote effective policy planning by utilizing big data such as people flow data and data held by the city.

- Mobility DX (Demonstration of autonomous driving for EV buses, demonstration of AI on-demand transportation, etc.) - Education DX (Library app, AI and digital education, etc.) - Disaster Prevention DX (Next-generation disaster prevention radio, Starlink, crisis management center development, etc.) - Measures against the digital divide

[AI and Digital Utilization for Services]

Promote administrative services that are easy to use, including for those unfamiliar with digital technology.

- AI utilization in all areas (AI consultation services, etc.) - Counter DX (Reduction of form filling, establishment of bereavement counter, etc.) - Expansion of online services - Promotion of citizen participation (utilization of digital tools, etc.)

[AI and Digital Utilization for Administration]

Promote the automation and sophistication of operations through the use of AI and digital technologies.

- Business innovation through AI utilization (utilization of AI agents, RAG, etc.) - Utilization of cloud and tools - Promotion of data-driven administration - Development of digital human resources for the AI era - Construction of an AI promotion system

▼Click here for details on Toyonaka Digital Government Strategy 3.0

https://www.city.toyonaka.osaka.jp/joho/keikaku/degital_government/senryaku/digitalgovernment3.html