Helpfeel Selected No. 1 Overall in Three Customer Support Categories in the "2026 First Half BOXIL Document Request Ranking"

Helpfeel Inc. (Headquarters: Kyoto City, Kyoto Prefecture, CEO: Isshu Rakusai, hereinafter: Helpfeel), which builds information infrastructure for the AI era, is pleased to announce that its AI search system "Helpfeel" has been selected as No. 1 overall in three categories within the customer support domain (AI Agents for Customer Support, FAQ Systems, and Chatbots) in the "2026 First Half BOXIL Document Request Ranking" hosted by Smart Camp Inc. (hereinafter: Smart Camp). This marks the second consecutive period, following the second half of 2025, that Helpfeel has been selected as No. 1 overall in both the FAQ System and Chatbot divisions.

About the "BOXIL Document Request Ranking"

The "BOXIL Document Request Ranking" is compiled and announced in a ranking format by Smart Camp based on document requests made by users on the comparison site "BOXIL."

The "2026 First Half BOXIL Document Request Ranking" was determined based on the number of document requests made between January 1, 2026, and May 31, 2026 (*). The No. 1 overall rankings for AI Agents for Customer Support, FAQ Systems, and Chatbots, awarded to the AI knowledge search system "Helpfeel," were given to the services with the highest number of user document requests in their respective categories during the target period.

Details of the "2026 First Half BOXIL Document Request Ranking" can be viewed on the official website.

https://boxil.jp/ranking/

* The number of document requests refers to the number of times document request information was actually provided to companies for services offered by companies utilizing paid listing services. In case of a tie in the number of document requests, services with a higher number of reviews are prioritized.

About Helpfeel's AI Knowledge Search System

Achieve both inquiry reduction and CX improvement with AI knowledge search

The key to unlocking the true potential of AI lies in the quality of the "knowledge data" that AI references. Knowledge data refers to business knowledge dispersed within a company, such as FAQs, manuals, and response logs, organized and structured into a format that AI can utilize.

"Helpfeel" is an AI knowledge data platform that transforms a company's internal information into an "AI-Ready knowledge base." Centered around this knowledge base, it supports a wide range of applications, including customer support via AI agents and FAQs, operator assistance, and VOC analysis. In addition to product provision, Helpfeel contributes to companies' sustained competitive advantage by enhancing decision-making and customer experience through AI consulting services that support the AI-Ready transformation of management, organizations, and human resources.

Currently, it has been introduced in over 900 sites, primarily among domestic enterprise companies in sectors such as finance, infrastructure, manufacturing, and retail (as of April 2026).

"Helpfeel" Service Site: https://www.helpfeel.com

▼ Introduction Examples

Helpfeel Inc. Overview

Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)

Representative: CEO Isshu Rakusai

Kyoto Office: Kawamoto Building 5F, 110 Gosho-Yahata-cho, Kamigyo-ku, Kyoto City, 602-0023

Tokyo Office: Sumitomo Fudosan Yaesu-dori Building 4F, 2-14-1 Hatchobori, Chuo-ku, Tokyo, 104-0032

URL: https://corp.helpfeel.com/

Helpfeel is a knowledge technology company that optimizes vast accumulated knowledge assets within companies into an "AI-Ready" knowledge base that AI can instantly utilize. It acts as the "context layer" that influences AI accuracy and performance, and by supporting the creation, accumulation, analysis, and utilization of knowledge data in an integrated manner, it continuously enhances the value of knowledge assets and supports AI accuracy improvement and autonomous utilization. The company offers comprehensive solutions to support companies' "AI-Ready" transformation, centered around the following three products:

AI Knowledge Data Platform "Helpfeel" that strengthens corporate AI

Knowledge Base "Helpfeel Cosense" that cultivates AI

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