NSSOL Automates Quotation Processes by Integrating AI Agents with 'SVF Cloud'

WingArc1st Inc. announced that Nippon Steel Solutions (NSSOL), as part of its 'Middle Office Project' aimed at improving operational efficiency in sales departments, has developed a 'Quotation Creation Agent' that integrates Salesforce's AI agent platform, 'Agentforce', with WingArc's cloud form service, 'SVF Cloud for Salesforce'.

This implementation has reduced the time previously required for quotation creation—which took up to one hour per case—and has automated the process from creation to delivery, reducing lead time to near zero.

Background NSSOL, a major system integrator within the Nippon Steel Group, promotes co-creation using digital technologies under its 2030 vision, 'Social Value Producer with Digital'. To improve the situation where sales representatives were burdened by administrative tasks, the company launched the 'Middle Office Project' in October 2024, focusing on 'automating quotation tasks'.

Key Factors for Adoption 'SVF Cloud' was selected due to its high compatibility with Agentforce, the ability for rapid development using GUI, and the flexibility to accommodate detailed modification requests from the field.

Implementation Effects Operations began for some customers in August 2025. The quotation creation workload has been reduced to almost zero, creating an environment where staff can focus on high-value tasks. Additionally, lead times have been minimized through automated issuance via a portal site, and a balance between governance and accuracy has been achieved.

Future Outlook Plans include expanding the range of products covered, deploying the system to other group companies, and automating subscription renewal quotations.