What is Mindia's 'Customer Service Reform Solution'?

It is a solution that analyzes all voice data from stores and customer service using AI, and derives action factors and improvement measures based on statistical evidence to produce results.

What problems can this solution solve?

It moves away from customer service that relies on experience and individual expertise, and provides a structured, data-driven answer to questions such as who needs to change what to achieve results and whether the manual is effective.

What are the specific deliverables?

Full analysis reports, individual feedback reports, and proposals for revising the current manual or 'IF-THEN dictionary' are provided.

What analysis methods are used?

Statistical analysis is performed by parallel analysis of the differences between top performers and average performers at both the staff and store levels, and individual prescriptions are suggested.

What areas are targeted?

It targets face-to-face customer service in stores and branches in the B2C sector.

Minedia Launches 'Customer Service Reform Solution' to Derive Store 'Winning Patterns' from Full-Scale Audio Analysis

Published Jun 4, 2026 10:00 AM ・ Updated Jun 14, 2026 9:05 AM ・ 3 min read ・ Source: PR TIMES

Minedia has launched its 'Customer Service Reform Solution,' which statistically uncovers success factors in store service. By analyzing all conversation data with AI, it provides actionable insights for individuals and stores.

Minedia's AI Data Lab. (HQ: Minato-ku, Tokyo; CEO: Daiya Suzuki) has launched its 'Customer Service Reform Solution,' the second application of its 'AI Conversation Analysis Module.' This solution analyzes conversation data from interactions to derive key success factors and improvement actions, helping to elevate the overall service quality of retail stores and outlets.

Following the first application, the 'Sales Reform Solution' launched in April 2026, this solution is tailored for B2C in-person service environments.

Challenges addressed by this solution: - Identifying structural differences between top-performing and average staff/stores. - Pinpointing exactly where performance gaps emerge within the service process. - Determining effective responses based on customer types. - Quantitatively diagnosing the efficacy of current service manuals. - Scaling best practices from top performers across the organization.

Key features: 1. Dual-Axis Analysis (Individual/Store): Provides distinct prescriptions for individual skills and store operations. 2. Quantitative Manual Diagnosis: Visualizes which manual clauses are effective and which have become mere formalities. 3. Expert Operations: Provides consistent support from recording design to privacy compliance, leveraging extensive expertise in qualitative research.

Deliverables: - Full-Scale Analysis Report: Statistical evidence and projected impact of improvement actions. - Individual Feedback Report: Visualizes gaps compared to top performers, ideal for 1-on-1 coaching sessions. - IF-THEN Dictionary: A structured, practical guide organizing successful response patterns based on customer interactions.

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Source: PR TIMES
Category: New Product

Minedia Launches 'Customer Service Reform Solution' to Derive Store 'Winning Patterns' from Full-Scale Audio Analysis

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