JA Zennoh Hiroshima Transforms 'Paper/Fax-Centric' Agricultural Operations with kintone

Cybozu, Inc. has released a case study featuring the use of 'kintone' by the Hiroshima Prefectural Headquarters of the National Federation of Agricultural Cooperative Associations (JA Zennoh Hiroshima). In addition to building a field-led citizen development system, JA Zennoh Hiroshima is creating automated shift-scheduling systems and crop shipment planning apps using kintone, while also working to streamline inquiry handling by integrating kintone with generative AI.

[Background of kintone Adoption] JA Zennoh Hiroshima faced operational silos and inefficiencies as various departments operated on different core systems, while tasks such as shipment planning, shift creation, and various applications were handled via paper, Excel, phone, and fax. Focusing on kintone’s capability to create apps tailored to field operations, they conducted a pilot project, which boosted expectations for process improvements and led to a full-scale rollout.

[Business Improvement, Citizen Development, and GenAI] Since the adoption in October 2022, they have achieved improvements across producers, JAs, and the Zennoh organization. The 'wakegi' green onion shipment planning app has reduced the burden on all parties by automating the collection and sharing of inputs. They are also utilizing support from Mirai Co., Ltd., and have implemented 'Smart at AI for kintone Powered by GPT' by M-SOLUTIONS, Inc. to streamline inquiries and standardize response quality.

[AI Integration and DX Advancement] JA Zennoh Hiroshima’s goal is not for everyone to master AI, but to empower key personnel in each department to naturally embed AI into business processes, enabling staff to benefit from AI without needing deep technical knowledge. Moving forward, they aim to further improve operations by applying AI to process and transform the data accumulated in kintone.