Why DX Fails: Success Began with 24 Flip Charts to be released on June 5 by Nikkei BP

Neo First Life Insurance Co., Ltd. (President: Ryosuke Kondo) will release the book 'Why DX Fails: Success Began with 24 Flip Charts' (Authors: Takashi Uehara, Rajan Nanda, Neo First Life) through Nikkei BP on June 5, 2026. Priced at 2,200 yen (ISBN: 978-4296210077), the 208-page book records the modernization of legacy insurance IT systems and organizational change management. Since fiscal 2024, the firm has reformed processes for its 550 employees, visualizing workflows with 24 charts. Former President Takashi Uehara (now Managing Executive Officer of Daiichi Life) emphasizes that digital transformation centers on people. Rajan Nanda, Managing Executive Officer and CIO, explains how their development team grew from 2 to over 125 members, establishing a culture of agile development and in-house engineering using data lakes, API integration, design review boards, and meetings like PIP and PdMC. Current President Ryosuke Kondo commits to accelerating this transformation to deliver value to customers and achieve the company's fiscal 2030 management goals.