SanpachiGo Taxi in Aomori Prefecture Introduces Denno Kotsu's Cloud-Based Dispatch System "DS"

Denno Kotsu Co., Ltd. (Headquarters: Tokushima City, Tokushima Prefecture, President: Yosuke Kondo, hereinafter referred to as "Denno Kotsu") is pleased to announce that SanpachiGo Group's four companies (SanpachiGo Kotsu Co., Ltd., SanpachiGo Kanko Taxi Co., Ltd., Ken-nan Taxi Co., Ltd., and Kousan Taxi Co., Ltd.), which operate taxi services primarily in the Hachinohe area of Aomori Prefecture, have introduced and commenced operations using the cloud-based dispatch system "DS". Through the introduction of this system, integration and operation with the "Uber app" via the external service integration system "DS Connect" will be sequentially initiated. This will enable the group to consolidate its dispatch operations, unify its system infrastructure, improve the efficiency of dispatch work, and enhance user convenience.

Background

SanpachiGo Taxi has been operating a community-based taxi service in the Hachinohe area of Aomori Prefecture for over half a century. As a vital means of transportation closely linked to daily life, it supports travel for medical appointments, shopping, commuting, and school.

Meanwhile, due to declining birthrates, an aging population, and depopulation in Aomori Prefecture, bus and train services have been reduced or scaled back, leading to numerous areas known as "transportation deserts." In such regions, taxis play a crucial role in supporting local mobility by complementing public transportation.

Furthermore, the taxi industry as a whole is facing a severe shortage of drivers and dispatch operators. There is a growing need to establish an operational structure that can stably maintain daily dispatch services with limited personnel while continuing to meet the mobility needs of the community.

SanpachiGo Taxi has been considering ways to improve and standardize its dispatch operations to ensure the continuity of local transportation services in the face of these structural challenges.

Implementation Details and Expected Effects

In its search for a new dispatch system, SanpachiGo Taxi prioritized the following:

Ensuring stable operation of current dispatch processes.

Establishing a system that can continue operations even with future personnel constraints.

Enabling integration with the "Uber app" without additional investment in equipment like tablets.

As a result of these considerations, Denno Kotsu's cloud-based taxi dispatch system was selected for implementation.

This implementation involves consolidating dispatch operations among the businesses that have introduced "DS," with the aim of transitioning to a structure centered around SanpachiGo Kotsu's dispatch office. Concurrently, the "DS Connect" system is being used to gradually establish the operational framework for the "Uber app." Currently, SanpachiGo Kanko Taxi has begun operations with the "Uber app," and SanpachiGo Kotsu and Kousan Taxi are scheduled to follow.

Moving forward, the company aims to achieve an efficient and sustainable operational structure by strengthening collaboration with each subsidiary, centered on the unification of the system infrastructure.

Through these initiatives, SanpachiGo Taxi will enhance the sustainability of its community-based taxi services and continue to support local mobility.

Denno Kotsu will continue to contribute to the maintenance of regional transportation and the resolution of challenges facing the entire taxi industry.

Cloud-Based Taxi Dispatch System "DS"

The cloud-based taxi dispatch system "DS" is a dispatch system that includes screens for dispatch operators and in-vehicle tablets for drivers, designed to improve the operational efficiency of taxi companies. It is currently implemented in approximately 650 companies and about 24,000 taxi vehicles across all 47 prefectures in Japan.

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External Service Integration System "DS Connect" - Dispatch App Integration

"DS Connect" dispatch app integration is a system that enables the integration of Denno Kotsu's cloud-based dispatch system "DS" with dispatch applications, promoting operational efficiency and revenue growth for taxi companies. DS Connect is currently implemented in approximately 250 companies across 44 prefectures.

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Overview of SanpachiGo Kotsu Co., Ltd.

Location: 4-19-15 Joshita, Hachinohe City, Aomori Prefecture

Established: May 4, 1950

Representative: President Osamu Ogasawara

Overview of SanpachiGo Kanko Taxi Co., Ltd.

Location: 1-2-4 Aippu, Aomori City, Aomori Prefecture

Established: April 30, 1949

Representative: President Tōshin Onishi

Overview of Ken-nan Taxi Co., Ltd.

Location: 5-12-19 Negishi, Hachinohe City, Aomori Prefecture

Representative: President Osamu Ogasawara

Overview of Kousan Taxi Co., Ltd.

Location: 3-1-5 Asahigaoka, Hachinohe City, Aomori Prefecture

Representative: President Osamu Ogasawara

Overview of Denno Kotsu Co., Ltd.

Location: Amico East Building 6F, 1-5 Nishiterajima-honmachi, Tokushima City, Tokushima Prefecture

Established: December 2015

Representative: President Yosuke Kondo

Employees: 220 (as of March 31, 2026)

Capital: 100 million yen

Major Shareholders: Awa Gin Capital Co., Ltd., The Awa Bank, Ltd., Iyogin Capital Co., Ltd., Uber Technologies, Inc., NTT Docomo Ventures, Inc., ENEOS Innovation Partners LLC, MK Co., Ltd., Okito Kotsu Co., Ltd., Kokusai Motorcars Co., Ltd., GO Inc., Sanwa Kotsu Co., Ltd., JR West Innovations Co., Ltd., JR East Start Up Co., Ltd., Shikoku Railway Company, Daiichi Kotsu Sangyo Co., Ltd., Daiwa Motor Transportation Co., Ltd., Tsubame Motors Co., Ltd., The Tokushima Daishi Bank, Ltd., Broadband Tower, Inc., Mitsubishi Corporation, Yuucho Asset Management (Listed in Japanese alphabetical order. Only corporate shareholders, excluding individual shareholders, are listed.) Keywords: