Kanagawa Individual Taxi Cooperative Introduces Elecall's 'DS,' 'DS Connect,' and 'Taxi CC' to Strengthen Dispatch Operations

Elecall Co., Ltd. (Headquarters: Tokushima City, Tokushima Prefecture; President and CEO: Yosuke Kondo; hereinafter 'Elecall') announces that the Kanagawa Individual Taxi Cooperative (Headquarters: Yokohama City, Kanagawa Prefecture; Chairman: Hiroyuki Abe; hereinafter 'Kanagawa Individual Taxi'), operating primarily in Yokohama, has introduced and commenced operations using the cloud-based dispatch system 'DS,' the external service connection system 'DS Connect,' and the dispatch outsourcing service 'Taxi CC.'

Additionally, by leveraging 'DS Connect,' Kanagawa Individual Taxi has successfully introduced the taxi apps 'S.RIDE' and 'Uber.' This enables centralized management of dispatch requests from both taxi booking apps and phone calls, improving dispatch efficiency and expanding revenue opportunities.

Background

Kanagawa Individual Taxi operates in the Keihin area centered on Yokohama City and is one of the largest individual taxi cooperatives in the prefecture, with approximately 400 member drivers. This urban region has diverse mobility needs, including tourism, business travel, and access to Haneda Airport. The cooperative has long provided high-quality transportation services through experienced drivers. With increasing usage by tourists, business travelers, and inbound foreign visitors, there has been a growing demand for app-based dispatch services in recent years.

To continue providing stable transportation services while meeting increasingly diverse user needs, Kanagawa Individual Taxi recognized the necessity of improving dispatch efficiency and enhancing digital capabilities. Additionally, upgrading the existing dispatch system to ensure flexibility and adaptability to future changes had become a key challenge.

Reasons for Adopting Elecall's Services

When considering the adoption of a new dispatch system, Kanagawa Individual Taxi prioritized:

- Improving dispatch efficiency and enabling centralized management - Responding to the growing demand for app-based dispatch - Ensuring stable operations during nighttime hours - Building a flexible operational foundation capable of supporting future service expansions

Specifically, the following factors were highly evaluated:

- The ability to streamline and centrally manage dispatch operations - Integration with dispatch apps to meet rising app-based demand - Stable operations during nighttime hours through dispatch outsourcing, even when staffing is difficult - The capability to build an operational foundation that can flexibly adapt to future service expansions

Benefits of Implementation

Dispatch requests from phone calls, as well as multiple dispatch apps such as 'S.RIDE' and 'Uber,' can now be centrally managed on a single in-vehicle tablet and unified interface provided by Elecall. This eliminates the need for drivers to switch between multiple devices, reducing operational burden and enabling better focus on driving. Furthermore, without significantly altering existing workflows, seamless dispatch combining phone and app bookings is now possible, enhancing responsiveness to diverse mobility needs.

Additionally, during nighttime hours, the use of Elecall's dispatch outsourcing service 'Taxi CC' enables the establishment of a stable dispatch operation system. This reduces the burden on cooperative members and ensures continuous, reliable service during peak demand periods such as late-night dining and post-last-train travel.

Moving forward, Elecall will continue to support taxi operators in reducing operational burdens and maximizing revenue opportunities, contributing to improved convenience in regional transportation.

Cloud-Based Taxi Dispatch System 'DS'

The cloud-based taxi dispatch system 'DS' integrates a dispatch operator interface with an in-vehicle tablet for drivers, enabling operational efficiency for taxi companies. Currently, 'DS' is deployed across all 47 prefectures in Japan, serving approximately 650 companies and around 24,000 taxi vehicles.

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External Service Connection System 'DS Connect'

'DS Connect' is a system that enables integration between Elecall's cloud-based dispatch system 'DS' and third-party dispatch apps or transportation services. It promotes operational efficiency and revenue growth for taxi operators. By expanding connections with dispatch apps and transportation services, 'DS Connect' provides new mobility options for local residents and inbound tourists, aiming to enhance nationwide transportation convenience.

Service Details

Dispatch Outsourcing Service 'Taxi CC'

Elecall's Communication Center is a call center specialized in taxi dispatch. Currently, it handles dispatch operations for approximately 180 taxi companies across 43 prefectures nationwide, with monthly call volume reaching 200,000.

Approximately 120 communicators are currently on duty at the Communication Center, responding to numerous dispatch requests from across Japan.

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Overview of Kanagawa Individual Taxi Cooperative

Location: 6-10 Shinkozucho, Isogo Ward, Yokohama City, Kanagawa Prefecture

Established: December 18, 1962

Representative: Chairman Hiroyuki Abe

Fleet Size: 409 vehicles

Overview of Elecall Co., Ltd.

Location: 6F Amico Higashikan, 1-5 Terashimahonmachi Nishi, Tokushima City, Tokushima Prefecture

Established: December 2015

Representative: President and CEO Yosuke Kondo

Employees: 220 (as of January 2026)

Capital: 100 million JPY (as of end of April 2025)

Major Shareholders: Awagin Capital Co., Ltd., The Awak Bank, Ltd., Iyogin Capital Co., Ltd., Uber Technologies, Inc., NTT Docomo Ventures, Inc., ENEOS Innovation Partners LLC, MK Corporation, Okito Traffic Co., Ltd., Kokusai Motorcars Co., Ltd., GO Corporation, Sanwa Traffic Co., Ltd., JR West Japan Innovations, Inc., JR East Japan Startup Corporation, Shikoku Railway Company, Daiichi Kotsu Sangyo Co., Ltd., Yamato Auto Traffic Co., Ltd., Tsubame Motor Co., Ltd., Tokushima Taisho Bank, Ltd., Broadband Tower Inc., Mitsubishi Corporation, Yucho Management Co., Ltd. * Listed in alphabetical order. Only corporate shareholders (excluding individual shareholders) are disclosed.