NTT DOCOMO to Launch Immediate Repair Services at Authorized Partner Locations

NTT DOCOMO, INC. (DOCOMO) has announced that starting June 3, 2026, it will expand its "Immediate Repair Service" for DOCOMO smartphones—which completes repairs in as little as 60 minutes—to "DOCOMO Authorized Partner Repair Stores" operated by third-party smartphone repair providers. The service will initially launch at 14 partner locations and will continue to expand progressively.

Originally launched in September 2022, this service has been available at 40 directly managed DOCOMO Shops nationwide. By partnering with external repair specialists, DOCOMO aims to broaden its service channels while maintaining high quality. Partner stores feature professional staff who have undergone manufacturer-led technical training and utilize genuine parts for display and battery replacements. To use the service at a partner location, customers must first make a reservation at a linked DOCOMO Shop and visit that shop, after which they will be guided to the designated partner store. Reservations for these services will open on May 27, 2026.

With this expansion, the total number of immediate repair service points will increase to 54 locations nationwide. DOCOMO targets reaching approximately 100 locations by the end of fiscal year 2026, ensuring at least one service point in every prefecture. DOCOMO remains committed to providing attractive services that enhance the convenience and richness of customers' daily lives.